We offer 3 types of Support

  • Email Support
  • Telephone Support
  • Self-Directed Support
  • Choose your option below to get started

Free Email Support

Users can submit a ticket in our help desk using the support button below and our support technicians will assist in answering your questions.

When creating the ticket, be as detailed as you can about your hardware, PC, which Windows operating system, and which of our products you are using.

Mach Support Help Desk


Users access the FAQ’s, videos, and manuals to learn more about the software and find solutions to common problems and questions.

Help & Learning

Learning the basics through these means will be of great benefit to your quality of cutting and the projects you can create.

Our YouTube videos are popular with many users: Mach Support YouTube Channel

Mach Support YouTube Channel

Telephone Support

To use telephone support, you will first need to create a help desk account, log into the help desk, and then create a ticket detailing the issue.

Telephone support is free for licensed users of Mach4-Industrial.

Mach Support Help Desk