We offer 3 types of Support

  • Email Support
  • Telephone Support
  • Self-Directed Support
  • Choose your option below to get started

Support

Free Email Support

Users can submit a ticket in our help desk using the support button below and our support technicians will assist in answering your questions.

When creating the ticket, be as detailed as you can about your hardware, PC, which Windows operating system, and which of our products you are using.

Mach Support Help Desk

Note: Support.machsupport.com is no longer functioning as our ticketing platform.

Paid Phone Support

This is a scheduled paid consultation. Each session is one hour and must be scheduled in advance.

Paid Phone Support

Scheduled support availability is limited – If you need to schedule a special time, please submit a ticket with the request.

Self-directed

Users access the FAQ’s, videos, and manuals to learn more about the software and find solutions to common problems and questions.

Help & Learning

Learning the basics through these means will be of great benefit to your quality of cutting and the projects you can create. Our YouTube videos are popular with many users: Mach Support YouTube Channel

Mach Support YouTube Channel