Author Topic: About one on one phone support.  (Read 100805 times)

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Offline Ottograham36

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Re: About one on one phone support.
« Reply #40 on: June 01, 2018, 10:39:55 AM »
Looking for phone support.  Inherited a machine with crashed computer. Computer is running, New PMDX Card.....pmdxing.  I can move the motors but my display shows my 4 X 8 part is not on my 4 x 8 table and I'm getting  an "abnormal" button lighting up.    I will be happy to pay.  Need help setting up machine 0 and I guess software 0.  I'll be happy to pay and would prefer if we could face time so you could see my machine.  Otto Graham 972-835-3319.  bgraham@museumarts.net and ottograham36@yahoo.com

Mach 3 on Mechmate machine

 Otto Graham 972-835-3319
bgraham@museumarts.net and ottograham36@yahoo.com


Offline Fred_evans

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Re: About one on one phone support.
« Reply #41 on: February 09, 2019, 04:14:48 AM »
Due to the very  low  price of Mach, it  does not allow for phone support, this service is not free and is done on a pay per use structure.

If after you have viewed all the videos, read the wiki files, read the documentation and asked some questions in the forums, you still feel like you need support. then you may post a request for an phone appointment here.

You must post your email address in the request so that you can be advised what number to ring and at what time to ring.

The charge will be $45 US per hour, or part.  The payment will need to be made via Paypal and must be cleared before the phone support is given.

Due to the varying abilities of users, we make no guarantees that the phone support will help. Although we can guarantee you will be helped by mach experts.

Please start a new post in this section requesting phone support.

Current support staff........

Steve Blackmore.........UK
Illya ..........................Australia
Brian Barker ...............US
Scott ( PoppaBear) ....US

PS If you would like to become a phone supporter, please send me a PM, and once approved you will be added to our supporters list.



is there phone support in south africa?
think of the trees-- use both sides of the computer paper

Offline bryannab

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Re: About one on one phone support.
« Reply #42 on: February 13, 2019, 10:46:14 AM »
Phone support is offered via our helpdesk, support.machsupport.com. The rules posted in 2006 are not current, as we now have an actual tech support team in place and a ticketing system. Phone support minutes are sold in 15 minutes chunks. Each chunk is $30. Phone support sessions are offered on a first come first serve basis, with Mach4Industrials taking priority. I recommend submitting a ticket before purchasing minutes to make sure the issue you need help with is one that we can help you with over the phone.

Best wishes,
Bryanna

Edit: The helpdesk is the only way to guarantee official support from our team. You are welcome to post here seeking help from other users, but you will not likely receive a response from our team on this thread.
Newfangled Solutions Helpdesk: http://support.machsupport.com
YouTube Support Channel: https://www.youtube.com/c/MachSupportOfficial