Machsupport Forum
Support => One on one phone support. => Topic started by: ynneb on April 17, 2006, 11:01:16 PM
-
Due to the very low price of Mach, it does not allow for phone support, this service is not free and is done on a pay per use structure.
If after you have viewed all the videos, read the wiki files, read the documentation and asked some questions in the forums, you still feel like you need support. then you may post a request for an phone appointment here.
You must post your email address in the request so that you can be advised what number to ring and at what time to ring.
The charge will be $45 US per hour, or part. The payment will need to be made via Paypal and must be cleared before the phone support is given.
Due to the varying abilities of users, we make no guarantees that the phone support will help. Although we can guarantee you will be helped by mach experts.
Please start a new post in this section requesting phone support.
Current support staff........
Steve Blackmore.........UK
Illya ..........................Australia
Brian Barker ...............US
Scott ( PoppaBear) ....US
PS If you would like to become a phone supporter, please send me a PM, and once approved you will be added to our supporters list.
-
hi i am looking for one on one phone support . i have a xylotex and am trying to use mach3. it works but is not very smooth.
it moves good in calibrate but not jog.
the feeds are slow but the move is good as far as a unit. i will be happy to pay for phone help. thank you Rick
rb4338@concast.net
-
Hello,
I have this drawing of a mapleleaf. My machIII and plasma cutter have been working well.
this particular drawing, when I go to load it into the lazycam, I get a message saying "This file contains splines. They were ignored as splines cannot be imported.
It is not a complicated drawing and I don't know why it will not work!
Can anyone help?
-
Hey Rancher,
I have sent you a personal message.
Brett
-
I would like phone support
My contact info:
adam@mysignmakers.com
706-653-8827
I am having problems with the software homing and all sorts of other issues.
-
I have sent you a personal message.
Brett
-
I am in need of phone support.
Byrdman73@aol.com
919-639-1111
Eric Byrd
My problem is similar to this guy
http://www.machsupport.com/forum/index.php/topic,9928.0.html
I have just purchased a Logitrol system with Servo motors and Gecko 320 drives. There are 2 other boards the appear to be comercial but I can't find any info on them.
-
I would definitely like to get phone support...please send me an email asap about doing it!! Thanks...
-
Hi: I have purchased a "Mechatronic 3 axis bi polar driver" and 3 ( 23KM-K255-P1V ) stepper motors. I have hooked everything up and configured ports with Mach III. everything works except my Y axis. I have checked the chips and fuses. they are all working. The X and Z axis are working OK, But not the Y axis please let me know if you can help. E Mail: frmco@sbcglobal.net Phone: 818-632-8900 thnx.
-
Need phone help for my plasma table that uses sheetcam and mach 3.
I live in long beach ca. And would like to know if there is someone in my area
to help me get up and running
will pay for help setting up my table
310-901-3084
kashdogg13@yahoo.com
-
Need phone support for setup of Mach 3. Tried email support, forum, and everything else I can think of. Running a Pcnc router (no longer in business) and cannot not get Mach 3 to work. Previously had working fine until computer crashed. New computer with XP, reinstalled everything and nothing works. Ran driver test and tested excellent but cannot get machine to do anything.
HELP!!! Have several projects due asap
Email: ferrari_fan1@msn.com
phone (260)760-5683 anytime after 5pm eastern time mon-fri.
Justin
-
I need professional help(physchriatic and mach3). Ill take mach3 help for now. I need help setting up my cnc lathe. Located in freeport new york 11520 Carl 1-516-643-2284
-
I have just changed computers and installed my old hard drive and hardware and now my software does not communicate with my machine. I do not mind spending money to get it fixed can some one email me as to what time we can get together to see what my problem is. thanks I am in central time zone in the USA. sunday is OK as I need to have this up and running for Monday Morning.
thanks
butch
-
I am requesting phone support.
I have a probotics V90 complete with breakout board and stepper motors. The system ran fine on my Windows XP computer and due to failure of this computer I am running a new computer with the 32 bit version of Windows 7. The new computer did not come with a parallel port.............so I bought one form "newegg.com" and installed it and configured it to recommended settings. The motors power up and the motors cherp now and then but no movement. Thank you
gjlyon@hotmail.com
-
I would like to request some phone support
Malzraplaneswalker@gmail.com
-
I need phone support. waverly9999@hotmail.com
-
If possible, I would like to pay for phone support with Brian about discussing a workaround dealing with the gcode interpreter and pauses that I get when running Mcodes.
I am not expecting the problem to be solved in one phone call... i just need to talk with somebody that knows this stuff inside and out... so I can look in the right direction for what is a realistic solution for the problem I am facing.
email: brayman@mac.com
Thanks :)
-
I may be able to talk to you on Friday (Tomorrow is booked for me) Please fee to send me an E-mail at BrianB (at) Machsupport.com
Thanks
Brian
-
Thanks for the great support Brian.
You saved me so much time and pain.
:)
-
I would like some phone support:
Chad@supermarineaircraft.com
254-442-1800
Thanks,
Chad
-
I would like phone support. I have watched the videos and read the documentation and am lost.
My contact info:
Ph. 817-267-4919
email: joslund@allen-commercial.com
-
I'd happily pay for this. Phone number below. The sooner the better.
214.886.9353.
troy@thehalseygroupllc.com
Need help setting up the software to work with my BlackToe CNC.
-
Hi, Brian, Scott
I want to book phone support to solve this problem. I'm having a post written for a 4 axis edm Dolphin cam software that I intend to use for a 4 axis hot wire machine. The Mach screen is a 4 axis foam screen with X Y & A B the XY will accept IJ arc commands but Dolphin cam says Mach won't accept arc commands in AB, if this is true tell me now, if it is possible I'm more than happy to pay for support to sort it out. Thanks
larry.ryan@sympatico.ca
-
Hey Larry, Brian shared this with me.
We can do A and B in an arc but they are treated as linear moves. We don't allow for more than one arc at the same time. A way arond that is to break the arc into lines.
Hope that helps,
Brett
-
Hi,
I would like to get phone support, I have cnc plasma running Sheetcam and Mach3. Parts are not cutting to correct size, normal button blinks abnormal/normal have to reset it everytime, etc. Phone support would solve my issues please. Thank you for your time!!
304-288-7238
nolienterprises@gmail.com
-
I am needing assistance and since I see that brian is handleing support in the USA I want help and will pay for it.
I described my problem in the posting I made today and I believe it is my fault, but, I do not know how to solve it.
http://www.machsupport.com/forum/index.php/topic,24239.new.html#new
Eugene N. Neigoff
623-544-0525
MFGGURU@COX.net
Set up a bill on paypal and I will pay immediately.
-
I am willing pay for phone support. Please contact mseger@comcast.net Mark Seger 248 506-6323
-
I am needing assistance and since I see that brian is handling support in the USA I want help and will pay for it.
My problem is as follows:
AXIS not moving and DRO is incrementing.
I am having a problem with MACH3 with the VISTA SCREEN SET and it is driving me crazy.
I have referenced all axis and they are correctly moving to the reference positions. The DRO's read 0.0000
My problem is that when I program a
n06 G73 x0 y0 z-0.4 q0.125 r0.1 f6
n07 x1
The machine will drill the first hole correctly but will not move to x=1.000 that that the command line calls for. The DRO Increment, but the X axis is not moving. I understand that the G73 command is modal and that the n07 line is telling the machine to move to x=1.00 and execute the M7e command which the ANSI standards say is amodal until another cG command id instituted.
I can Jog the X axis via the MPG. It works and the DRO only updates as I turn the MPG
If I MDI the command g0 x1.000
the machine will not move the X axis.but the DRO increments as if it was moving.
MY skill set is old world and I am 71 so my thinking is there is something wrong
with MACH in the settings.
Eugene N. Neigoff
623-544-0525
MFGGURU@COX.net
Set up a bill on paypal and I will pay immediately.
-
I need PHONE SUPPORT. I have a PAYPAL Account and understand the billing rate you charge.
MACH3 JOGING PROBLEM
Here is a problem that has me tearing out my hair.
Conditions:
1. All axis of mach3 work, x,y,z and will move with an MDI command.
2. All axis of mach3 work, x,y,z and will move when I REFERENCE ALL.
3. When I TAB over to the JOG Page pullout, none of the jog buttons will respond.
Problem is what can be wrong? The axis drives work, but, the machine will not JOG.
Since posting my problem on the yahoo and CNCZONE, I have:
1. disconnected the MPG from the computer, This allowed me to Get the Shuttle mode enabled (Flashing Yellow)
2. checked the the jog increment were set at 0.010
3. When I tried the JOG from SHUTTLE PULL OUT Jog Buttons - NO JOY.
System is MACH3 and the computer is a DELL running Windows7.
The system was working very well when I LAST USED it. That was in APRIL of thisyear, I live in arizona and the aveerage temperAture for the summer was over 105 degrees F.
My EMAIL address is M F G G U R U at COX.NET
-
look at this:
on your jog fly-out make sure you have the Jog type on continuous, if it is set to MPG those screen buttons will not work.
there is a jog type cycle button that will cycle, Continuous, Step, and MPG
Make sure that you DO NOT have shuttle mode on.
Scott
-
Problem is what can be wrong? The axis drives work, but, the machine will not JOG.
Perhaps also check that you have the 'Jog ON/OFF' button enabled (green border).
Tweakie.
-
Nobody has posted here for over a year - is phone support still available? Please take my money!
I have Mach4, very little knowledge, and I am on an island thousands of miles from a training opportunity (literally).
My need is simply to get it configured while increasing my knowledge along the way.
Other Bruce
OB@Mosher.org
808 345-8143
(5 hours behind Eastern time)
-
new to the forum, I have a Platform CNC from Grunglanu design. I have built this from a kit and its working well.
I am trying to complete the electronics. I want to control my water cooled spindle (on/off) and speed from Mach3.
I have a Gecko 540 drive, Huanyang Inverter and 2.2kw spindle. I have been running the spindle directly from the inverter.
I have read the Huanyang manual and shifted the jumper to use external control, changed the PD001 from 0 to 1, also to
allow external control.
FRom the Gecko I have pin 6 conected to FOR on the inverter and pins 7-9 to GND, VI and 10v+.
I don't understand how to set in ports and pins to get everything running.
Best times are Tuesday afternoon PDT July 7th of Thursday 10 - 6.
SFPrinter
-
widget master cnc
bob campbell combo break out board
windows 8.1
smooth stepper
mach 3
all lights work, motors are holding... but will not jog need phone service please..
john
623 327-3968
john@sonoranbreezecreations.com
-
Please see my request and added posts at your site regarding my problem description and a G Code file. I can be reached any time today at 817 247-9247. My e mail address is gmcgowan3@verizon.net. Thanks and look forward to hearing from you.
Greg
-
My Name is Ali Saqib and I need help on installing Mach3. I am unable to resolve the driver issue yet. I have tried specialdriver option but none works.
My number is 714-400-4895
My email is alisaqib3@gmail.com
-
Hi,
I would like Australian Phone Support.
darren at allaxis.com.au
O4O3 121 338
-
Hi Machsupport
I need support for setting up my mach3.
The system i´m using is a 32 bit win XP.
Please respond to "jesperlodberg@gmail.com"
Best regards
Jesper
-
Hello, if you require support please contact the Support team at Machsupport.com Click on the red Support tab and submit a ticket or search our knowledge base for a relevant article. Our team will assist you Via Email and if needed we will call you to assist in getting you sorted out, best regards Jim.
http://www.machsupport.com/support/
-
Hi I am in desperate need of phone support trying to cut a job and machine is not helping.
Homing limits are way off and limit switches are not being recognized , is it possible for the dro to list distance in inches?
Brian Ouellette
781-640-7034
-
Looking for phone support. Inherited a machine with crashed computer. Computer is running, New PMDX Card.....pmdxing. I can move the motors but my display shows my 4 X 8 part is not on my 4 x 8 table and I'm getting an "abnormal" button lighting up. I will be happy to pay. Need help setting up machine 0 and I guess software 0. I'll be happy to pay and would prefer if we could face time so you could see my machine. Otto Graham 972-835-3319. bgraham@museumarts.net and ottograham36@yahoo.com
Mach 3 on Mechmate machine
Otto Graham 972-835-3319
bgraham@museumarts.net and ottograham36@yahoo.com
-
Due to the very low price of Mach, it does not allow for phone support, this service is not free and is done on a pay per use structure.
If after you have viewed all the videos, read the wiki files, read the documentation and asked some questions in the forums, you still feel like you need support. then you may post a request for an phone appointment here.
You must post your email address in the request so that you can be advised what number to ring and at what time to ring.
The charge will be $45 US per hour, or part. The payment will need to be made via Paypal and must be cleared before the phone support is given.
Due to the varying abilities of users, we make no guarantees that the phone support will help. Although we can guarantee you will be helped by mach experts.
Please start a new post in this section requesting phone support.
Current support staff........
Steve Blackmore.........UK
Illya ..........................Australia
Brian Barker ...............US
Scott ( PoppaBear) ....US
PS If you would like to become a phone supporter, please send me a PM, and once approved you will be added to our supporters list.
is there phone support in south africa?
-
Phone support is offered via our helpdesk, support.machsupport.com. The rules posted in 2006 are not current, as we now have an actual tech support team in place and a ticketing system. Phone support minutes are sold in 15 minutes chunks. Each chunk is $30. Phone support sessions are offered on a first come first serve basis, with Mach4Industrials taking priority. I recommend submitting a ticket before purchasing minutes to make sure the issue you need help with is one that we can help you with over the phone.
Best wishes,
Bryanna
Edit: The helpdesk is the only way to guarantee official support from our team. You are welcome to post here seeking help from other users, but you will not likely receive a response from our team on this thread.
-
I need phone support ASAP
AWILLIAMS@KINGDOMROBOTIC.COM
713-302-0370
-
I need phone support ASAP
AWILLIAMS@KINGDOMROBOTIC.COM
713-302-0370
Best to contact NFS by email first; http://support.machsupport.com/en/new-ticket
If you are desperate then ask for phone support here; http://support.machsupport.com/en
Tweakie.
-
To whom it may concern,
We are currently running a filament winder using Mach3 Wind, and have just recently upgraded to Mach 4 and are having trouble setting it up with our winder.
I would appreciate a phone call to help us get our system running - we're currently using a mix of Kollmorgen and DuraTRUE Micron servos with Kollmorgen drives and a Galil controller.
Antytime tomorrow between 9am - 2pm works or anytime between 9 - 3 next week.
Please feel free to email me a response at:
dtettmann@cesaroni.net
Look forward to hearing from you.
-
Hi DanielT,
Phone support is now available via the Help Desk; https://www.machsupport.com/support/
I suggest you initally contact support by e-mail then take it from there.
Tweakie.