That is the main problem with external controllers, especially ones that originate for China, ie the support for problems may not be there. The ones such as Smoothsteppers, CSMIO, DSPMC, Kflop etc all have a proven track record and are likely to be around and supported for a long time yet. Suppose you never can tell, something could happen to one of these companies tomorrow and thats the end of it but the big advantage is they all have proven track records so likely you know what they are capable of and if support did stop tomorrow then you can still use them.
Regarding Mach4, if I understand correctly it will be much easier to write the plugin for an external device with Mach4 however I think the companies have to provide some sort of proof that they will be in it for the long haul before they will get the information to allow them to make a plugin. That can be seen as a bad thing in a few cases I suppose but for the vast majority of cases, and more importantly the users of such devices I think it will be a good thing. Also I think Artsoft are a fair company so even if someone wants to make a plugin for their own personal device that they are not intending to sell then I think Artsoft will accommodate them as long as some guarantees are given.
Now which controller, well the Ethernet Smoothstepper works very well and is a very nice controller, I have one on the big lathe and a USB one on on the Beaver mill. The big disadvantage of them to me however is they are 5v and I like my machines to be 24v for noise immunity, that means I have to convert everything.
I am now using the CS-Lab products on two of my machines and for me they have huge advantages, 24v I/O analogue I/O etc etc, that however may be a disadvantage for some, especially if just wanting to add to an existing machine as it means rewiring will definitely be needed. Personally I think the advantages of 24v I/O far outweigh any disadvantages of having to rewire but often people do not want to do that and are quite happy with 5v.
Just some of my thoughts

Hood