i think we are getting off on a tangent here. this machine is just being set up, hasnt even been jogged yet (part of my frustration!!). in fact, the set up instructions recommended i unplug my driver from my pc, so the machine isnt even hooked up. yet still the program will not run. it passed the driver test with excellent results...my pc is used, and has other ppls garbage on it, should i labotomize it completely clean and re install mach?