I have just connected a new Pokeys 55 to my CNC laptop which runs Mach3 and Smooth Stepper with Windows XP. The Set Up file: PoKeys55_SetUp v2.1.17 installs OK, but when I click on the PoKeys screen icon I get the message: "This application has failed to start because the application configuration is incorrect".
I tried installing the PoKeys on my home computer and was able to configure it OK. I then plugged it into the CNC laptop and standard hotkeys were emulated correctly.
I have reinstalled the software and reset the PoKeys as described in the manual, but the same message appears.
It is the same whether the PoKeys USB is plugged in or disconnected.
Any ideas as to why the configuration software fails to start on my CNC laptop?