I have never had a problem with Arturo's stuff. Works as advertised, and the prices are right. When mine did go bad-(through my own stupidity, not Arturo's design)-the parts were easily and cheaply replaced, and everything is socketed, too, just to make it that much easier. A+ rating from me. From many others post I have read over the years, Arturo has gone above and beyond his responsibilities to make customers happy. Thats more than 99.999999% of other companies would do for anybody after the sale. Gecko is another. Artsoft is yet another. Sorry to hear you had a bad experience KNS, but on the other hand, I'm pleased to say that I personally don't think it's a typical one.