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Author Topic: So a PC failed  (Read 5326 times)

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So a PC failed
« on: August 06, 2018, 12:37:45 AM »
So if your PC that running mill wizard fails, you must buy a new license even though existing license is no longer in use?

If that's really the case - I'm done with artsoft. Mill Wizard is handy but barely worth the first $75. Certainly not worth doubling down.
Re: So a PC failed
« Reply #1 on: August 06, 2018, 09:40:59 AM »
So if your PC that running mill wizard fails, you must buy a new license even though existing license is no longer in use?

That is completely untrue. If you've purchased your license in the last few years, you can log in to your account at machsupport.com and go to 'Manage my Licenses' to enter in the new PC ID shown in the Help>About menu in Mill Wizard--once you've installed it on your new computer. This will generate a new license and send out an email with a link to download the file. If you bought your license more than 2 or 3 years ago, you are most likely in our old system, but we can still get you a license for your new computer. If you submit a ticket at support.machsupport.com that includes enough information to locate your purchase (email, approximate date of purchase, name on license) and your new PC ID, we can dig you up in the old system and get you taken care of.

-Bryanna
Newfangled Solutions Helpdesk: http://support.machsupport.com
YouTube Support Channel: https://www.youtube.com/c/MachSupportOfficial
Re: So a PC failed
« Reply #2 on: August 06, 2018, 09:53:04 AM »
Ok - so it must be deactivated first.

Might want to make that option a little more visible on the screen because the red bold font 'cannot create anymore licenses' message is sure easy to see. Not going to spend much time searching for a way around that, especially after the mill wizard page didn't mention that either. 

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Re: So a PC failed
« Reply #3 on: December 13, 2020, 02:12:53 PM »
So, I too have a question about the computer ID. If it is the same computer and I just re-image the drive (which I am likely to do once in a while) will it produce the same computer ID? I was just about to buy the Mill Wizard license but I am also getting ready to re-image the drive over the holidays and I will wait if this is the case. I have just bought the license for the included Wizards Suite and I will install the license file to the machine tomorrow.
I have just found and worked out how to use the Wizards in Mach3 and I have found them to be incredibly useful. I am just starting out learning BobCAD Cam so this lets me actually use the machine without wrestling with a CAD package that I do not yet understand.
Can someone let me know please, thanks.