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Author Topic: So a PC failed  (Read 3356 times)

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So a PC failed
« on: August 06, 2018, 12:37:45 AM »
So if your PC that running mill wizard fails, you must buy a new license even though existing license is no longer in use?

If that's really the case - I'm done with artsoft. Mill Wizard is handy but barely worth the first $75. Certainly not worth doubling down.
Re: So a PC failed
« Reply #1 on: August 06, 2018, 09:40:59 AM »
So if your PC that running mill wizard fails, you must buy a new license even though existing license is no longer in use?

That is completely untrue. If you've purchased your license in the last few years, you can log in to your account at machsupport.com and go to 'Manage my Licenses' to enter in the new PC ID shown in the Help>About menu in Mill Wizard--once you've installed it on your new computer. This will generate a new license and send out an email with a link to download the file. If you bought your license more than 2 or 3 years ago, you are most likely in our old system, but we can still get you a license for your new computer. If you submit a ticket at support.machsupport.com that includes enough information to locate your purchase (email, approximate date of purchase, name on license) and your new PC ID, we can dig you up in the old system and get you taken care of.

-Bryanna
Newfangled Solutions Helpdesk: http://support.machsupport.com
YouTube Support Channel: https://www.youtube.com/c/MachSupportOfficial
Re: So a PC failed
« Reply #2 on: August 06, 2018, 09:53:04 AM »
Ok - so it must be deactivated first.

Might want to make that option a little more visible on the screen because the red bold font 'cannot create anymore licenses' message is sure easy to see. Not going to spend much time searching for a way around that, especially after the mill wizard page didn't mention that either.