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Author Topic: Can't get licence file to work on Windows XP & Mach4 2.2914  (Read 1553 times)

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Can't get licence file to work on Windows XP & Mach4 2.2914
« on: August 18, 2016, 07:03:38 PM »
I'm trying to update Mach4 to the current version but I can't get the licence file to stick.

I'm strictly following the instructions in my licence email, but no amount of restarting Mach, restarting Windows, or uninstalling and re-installing Mach is working.

I'm running Mach as Administrator as per the instructions but no luck.

Has the licensing file changed in the past year?

Any suggestions would be gratefully appreciated.
Re: Can't get licence file to work on Windows XP & Mach4 2.2914
« Reply #1 on: August 18, 2016, 08:56:39 PM »
Are you using the same license as before the upgrade?
You may need to generate a new one.
Re: Can't get licence file to work on Windows XP & Mach4 2.2914
« Reply #2 on: August 18, 2016, 09:10:31 PM »
 Yes I'm using the same license from the email I received from artsoft   

How do I generate a new one?

Offline Tweakie.CNC

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Re: Can't get licence file to work on Windows XP & Mach4 2.2914
« Reply #3 on: August 19, 2016, 01:42:32 AM »
Log on to My Account http://www.machsupport.com/software/mach4/ then Manage My License.

Tweakie.
Success consists of going from failure to failure without loss of enthusiasm.  Winston Churchill.
Re: Can't get licence file to work on Windows XP & Mach4 2.2914
« Reply #4 on: August 19, 2016, 02:26:38 AM »
Thanks very much for your help, I've downloaded the new license and will give it a try!
Re: Can't get licence file to work on Windows XP & Mach4 2.2914
« Reply #5 on: August 28, 2016, 05:41:02 PM »
Thanks again for the help, I've got it working now.

I had assumed that the PCID was only dependant on the hardware and since I haven't changed the hardware my old licence file should work.

But I now understand that the PCID is also dependant on which version of Mach4 I'm running and upgrading from an older version required re-submitting a new PCID.

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Re: Can't get licence file to work on Windows XP & Mach4 2.2914
« Reply #6 on: August 29, 2016, 01:35:09 AM »
I am pleased to hear that you have it working OK now.

Tweakie.
Success consists of going from failure to failure without loss of enthusiasm.  Winston Churchill.