Hi garyhlucas:
Sorry you are in a mood to curse my discussion of ground problems, and/or me personally. Electrical noise is present in CNC machines due to many sources; variable frequency drives create hi-frequency noise for one. It is invisible, it is silent, it is elusive, and it can cause problems with computer signals and circuits.
You said "If that works it only proves that you have a problem you don't understand and are clueless about how to actual fix it!"
I would say," If that works it only proves electrical noise was the problem."
AC wiring does have a ground path built into the system, but a direct ground for a machine frame with a shorter path than the building wiring is not going to cause all hell to break loose, and make the CNC machine run amok and hurt people; however you are certainly entitled to your opinion, and your obvious rage.
As far as getting this advice from a manufacturer, I personally know of (4) CNC commercial brand new (within the last year) milling machines and lathes, installed by licensed electrical contractors, that put a copper ground rod through the concrete floor, near the machine for an additional ground, before the machine was even turned on. I suppose you would call them idiots. All of these machines work without problems of any kind; they don't even "run amok!"
In conclusion, I would say, lighten up Gary, were on this forum to offer advice to fellow machinists trying to get their CNC Mach3 driven machines running happily, and without problems; no need to get angry.

John