@Gasfins - Thanks, that's not a bad idea. It's a missing part they never sent that attaches a chuck to the 4th axis. I can probably get someone to just make it. But that's the least of the issues-- right now I'm dealing with a controller that misses steps and shuts down.
I've been very conflicted. On the one hand, I have a brand new machine that just needs a controller to replace the failed one. I'm in the process of putting together 3rd party modules to get it working, but it just seems wrong that I have to do this. It's a brand new machine! I could issue a chargeback, risk having to send the machine back, but then I am unable to mill parts for possibly many more months. What to do.
I was able to find messages scrubbed from message boards in google's cache. Many people having support issues and controller issues, and some saying that you can't talk bad about them or they come after you. So maybe there was legal trouble in the past and these posts were deleted. If I had known of this, I would have never ordered from them.
Good luck and I hope you are able to resolve your issue!
I hope you are able to get your funds back. It seems there are many low cost machines on the market now. This may be why MaxNC is having trouble. Perhaps being sloppy was fine in the past, but with competition in the same price range they no longer get away with it.