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Author Topic: Kudos for the excellent support.  (Read 2824 times)

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Offline chad

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Kudos for the excellent support.
« on: October 03, 2006, 07:29:25 PM »
Just thought I would relate a little story about what happened today.

I have a converted Bridgeport style mill with a g100. I had been holding off on updating mach and the plug in because things were mostly working and I have some stuff to get done by this weekend. I was having a problem with mach and the g100 just stopping mid job. I know art has been working on this and it was probably time to update.
I updated to the latest 2.0g and the latest g100 plug in. I loaded gcode and did a dry cut and the thing would hang just after start, no jog no Nada. Not good.
I sent a couple of panicked emails to art and an hour later I had a new g100 plug in and have been cutting without problems sense.

Art and the artsoft team offer astonishing customer service, especially for the price.




Re: Kudos for the excellent support.
« Reply #1 on: October 03, 2006, 08:32:46 PM »
I will make sure Art and Brian sees this.
Re: Kudos for the excellent support.
« Reply #2 on: October 03, 2006, 08:47:25 PM »
Thank you!  8)
Fixing problems one post at a time ;)