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Author Topic: Smooth Stepper  (Read 7604 times)

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Smooth Stepper
« on: October 28, 2008, 01:42:50 PM »
I see that lots of you have managed to buy a Smooth Stepper.  I've logged in and have been accepted as an "approved" whatever.

Now what?

There is no address, no phone number, no fax number, no buy page, and no link to go to anywhere you can buy the things.  How do you manage to purchase one?

I've emailed them twice, but I can't even get a response there!

So, what's the secret?

Offline RICH

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Re: Smooth Stepper
« Reply #1 on: October 28, 2008, 03:14:13 PM »
Flipz01,
Go to Warp9TD.com and you will see info for ordering there on their main page.
When I ordered mine just sent them the info via email, they billed me, and in the mail it came.
RICH
Re: Smooth Stepper
« Reply #2 on: October 28, 2008, 03:38:47 PM »
Is their location a secret of some sort?

Offline Graham Waterworth

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Re: Smooth Stepper
« Reply #3 on: October 28, 2008, 03:43:28 PM »
Groom Lake
Area 51

I think  ;)

Graham
Without engineers the world stops

Offline RICH

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Re: Smooth Stepper
« Reply #4 on: October 28, 2008, 05:24:14 PM »
Flipz01,
Located in the United States, Blaine,MN.

RICH
Re: Smooth Stepper
« Reply #5 on: October 28, 2008, 05:34:51 PM »
I see that lots of you have managed to buy a Smooth Stepper. I've logged in and have been accepted as an "approved" whatever.

Now what?

There is no address, no phone number, no fax number, no buy page, and no link to go to anywhere you can buy the things. How do you manage to purchase one?

I've emailed them twice, but I can't even get a response there!

So, what's the secret?

I don't know where they're located, but it really doesn't matter.  They've always been VERY responsive when I've e-mailed them.  Go to www.warp9td.com, and you can place an order, and it'll show up on your doorstep a few days later.  It is a GREAT product, and they provide first-rate support, as do the Mach3 guys.  I've had mine for 6-8 weeks now, and could not be happier.  It's not yet quite perfect (technically, the plug-in is still in beta), but it's very close, and it did wonders for my machine.  Resolved a number of nuisance problems I was having, and doubled my rapid speeds!  Setup was a total no-brainer - installed the driver, installed the plug-in, plugged the USB cable in, moved the PP cables to the board, and it just worked on the very first try!

They may have been a little slow responding to e-mails recently, as they were over the in UK for the "Cabin Fever" trade show, and just returned a few days ago.  Greg, the designer, is also a regular on the mach1mach2cnc Yahoo group, so you can reach him there as well.

Regards,
Ray L.
Regards,
Ray L.
Re: Smooth Stepper
« Reply #6 on: October 28, 2008, 05:59:34 PM »
When you ordered, did you give them a credit card number, or did they call/email to ask for it?  Did it come COD?  They don't tell you anything that would help.

Offline RICH

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Re: Smooth Stepper
« Reply #7 on: October 28, 2008, 06:38:53 PM »
Flipz01,
Emailed me  an invoice and i used PayPal. You can probably call them and arrange differently, but i can't speak for Warp9. You may also want to order the ribbon cables as they are very reasonably priced.
RICH
Re: Smooth Stepper
« Reply #8 on: October 28, 2008, 06:40:21 PM »
When you ordered, did you give them a credit card number, or did they call/email to ask for it? Did it come COD? They don't tell you anything that would help.

I have to assume I gave them a credit card number when I made the order through their website.  I don't actually recall, but I know I didn't talk to anyone there.  I got shipment confirmation a day or two later.

They're good people, you have nothing to worry about!  Even if you do have a problem, they'll make it right.

Regards,
Ray L.
Regards,
Ray L.

Offline RICH

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Re: Smooth Stepper
« Reply #9 on: October 28, 2008, 06:42:11 PM »
I'll second what just Ray just posted.
RICH