I am looking for a individual or organization that provides remote support (PAID TECH SUPPORT)through Team Viewer (or similar program).   I have a lathe that uses Mach4 that has POKEYS57 Ethernet interface.  I shifted to computers and having a Network problem.  Mach4 Does not see the Pokeys motion controller.  The machine worked fine before shifting computers and I have a copy of the MACH Directory off the old computer.
 I tried getting paid support from ARTSOFT, but they just told me to go to Polabs for support.  I have contacted Polabs but there has been no response yet.  I figured there is someone with a lot more experience with Mach4 and Pokeys57 than me that would be able to get this problem fixed.
  Let me know id anyone is interested or has a lead of someone that may be willing to give a hand.

what steps did you already did  to install the pockeys?

is the network cable (ethernet) connected directly to the computer from the pokeys controller?

if so, you need to manually assign a static ip address in windows network config.
the manual says it needs to be in the range of 192.168.###.###, so 192.168.0.20 should work fine. 

then in the pokeys configuration software you just put that same ip address for the controller.

here is a link to a good guide for setting a static ip address in windows:
https://www.tp-link.com/us/support/faq/919/

if the motion controller is not directly connected to the computer (ie through a switch or router) it should just automatically assign an ip via DHCP.

Did you run the Po-blocks software .It should be able to find see and allow you to configure your system . Are you using win10 or 7 ?