Hi,
I think you will get more help if you ask PMDX directlty. They have an excellent reputation for helping their customers.
You might also try an Email to Steve Stallings, a regular on the forum and one of the head honchos at PMDX.
Your description is the classic description for a glitch or electrical noise interfering and/or crashing USB communications.
USB can be very sensitive to such problems.
Craig