Hello Guest it is October 23, 2019, 05:44:54 PM

Author Topic: Computers drive has died!  (Read 1192 times)

0 Members and 1 Guest are viewing this topic.

Offline drf24

*
  •  17 17
    • View Profile
Computers drive has died!
« on: July 20, 2018, 10:58:34 AM »
My computer has died, well the hard drive anyway, and took all mach3 information down with it.
Question is, How can I retrieve my old license number for my new computer or will I have to purchase another license?
Re: Computers drive has died!
« Reply #1 on: July 20, 2018, 11:16:32 AM »
Hello,

If you bought Mach3 directly from us at machsupport.com within the last 2-3 years, you are included in our "new" system and can log in to your account there to retrieve your license. Once you're logged in, go to 'Manage My License' and you will find a 'Resend' button. Clicking that will generate a link to download your license, which will be sent to you via email. If you bought Mach3 directly from us more than a few years ago, send in a ticket at support.machsupport.com with as much information as you can (name on license, email, approximate time frame of purchase) and we can track you down in our "old" system to get you a replacement license. If your license was purchased through an authorized reseller (who did not give you a coupon code to use at machsupport.com), you will need to reach out to that vendor for a replacement license file.

All the best,
Bryanna
Newfangled Solutions Helpdesk: http://support.machsupport.com
YouTube Support Channel: https://www.youtube.com/c/MachSupportOfficial

Offline drf24

*
  •  17 17
    • View Profile
Re: Computers drive has died!
« Reply #2 on: July 20, 2018, 11:31:02 AM »
Thanks for the info!
I bought it back in Dec 2012 - Jan 2013, yeah couple years ago!
Re: Computers drive has died!
« Reply #3 on: July 20, 2018, 02:38:54 PM »
Hello,

We received your ticket and sent out a response few minutes ago, so you should be seeing that shortly. Please let me know if you didn't get it or you have any questions. You can also check out our support video on licensing Mach3 here: https://youtu.be/POWYiMokRpg

All the best,
Bryanna
Newfangled Solutions Helpdesk: http://support.machsupport.com
YouTube Support Channel: https://www.youtube.com/c/MachSupportOfficial