Hi,
No apologies necessary, we would all just like to help to resolve the problem you are experiencing.
It sounds to me like something is badly amiss within the control box.
Initially I suggest you give the inside a thorough visual inspection, checking the integrity of all soldered connections, the seating of any plug connections and the tightness of all screw connections. Look expecially for any wires that are poorly soldered. Then, with a Multimeter set to continuity, check the integrety of all external multicore cables and their associated connectors. Take your time, the object is to find a defect and it could be as simple as just one wire which has become disconnected.
A couple of photos of the inside of the control box may be helpful.
Tweakie.