Hi, it's been a while since I asked for help, but I need some now. Mach3 has suddenly stopped loading. I am running windows 10 with the latest updates from MS. I haven't changed anything on the PC that I know of, but the PC has installed updates automatically from MS.
I am using an ESS as the motion control device. When I try to load M3 it displays the splash screen for a few seconds and then exits with no error message.
I tried the following solutions to fix the issue:
1/ Renamed the plugins folder and created another empty plugins folder. No change in symptoms
2/ Renamed the M3 folder and then did a clean install of M3 V3.043.062. No change in symptoms
3/ Installed M3 on a different PC and then copied my M3 folder from the PC with the issue to the different PC. At this point M3 worked again, with all of the settings that it had on the PC that had the original issue.
It looks like I will need to reinstall the OS, but I'd really like to avoid that since I have a lot of other software on the PC, which will take a lot of time to reconfigure. All of this other software cohabited happily with M3.
The application logs on the PC show the following errors:
Fault bucket -1376468173, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Mach3.exe
P2: 1.0.0.1
P3: 4f7cadb7
P4: Mach3.exe
P5: 1.0.0.1
P6: 4f7cadb7
P7: c0000005
P8: 000e1696
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE087.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE105.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE125.tmp.xml
WPR_initiated_DiagTrackMiniLogger_One Trace User Logger_20180330 Event Collector_0_inject.etl
\\?\C:\Users\dpm\AppData\Local\Temp\WERE1B3.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\Users\dpm\AppData\Local\Temp\WERE1C4.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE1D3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE1F4.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Mach3.exe_b2b3438a4b22577a6836222a244524a992d7ab_569f85ca_09f9e7ea
Analysis symbol:
Rechecking for solution: 0
Report Id: 71328820-d961-4f95-9ebb-4c0b0e059eef
Report Status: 268435456
Hashed bucket: 239de0f3940b78b735d12a64897ec5cc
Cab Guid: 0
and
Faulting application name: Mach3.exe, version: 1.0.0.1, time stamp: 0x4f7cadb7
Faulting module name: Mach3.exe, version: 1.0.0.1, time stamp: 0x4f7cadb7
Exception code: 0xc000041d
Fault offset: 0x000e1696
Faulting process id: 0x1e60
Faulting application start time: 0x01d3d09aef897873
Faulting application path: C:\Mach3\Mach3.exe
Faulting module path: C:\Mach3\Mach3.exe
Report Id: 21f5633b-f323-4587-be7e-bd77b6946436
Faulting package full name:
Faulting package-relative application ID:
Help?