Author Topic: New product released from XHC Alex  (Read 5868 times)

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Offline Alex He

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New product released from XHC Alex
« on: December 15, 2016, 12:54:30 AM »
Hello, Guys,

Merry Christmas and Happy new year in advance.

In the past month, we released a few new product. Here they are:

1. MKX-V, new generation Mach3 breakout Board.


2. MKX-ET, XHC first Ethernet port mach3 breakout Board.


3. New Generation mach3 wireless handwheel pendant WHB04B series.




So if anybody is interesting with these items, please contact me:

Alex He
Sales manager
ChengDu XinHeCheng Technology Co.,Ltd.
Add: No. 33,Wuqing South Road, Wuhou district.ChengDu City, Sichuan province, China(Mainland)
Web: www.cdxhctech.com
Tel: +86-028-81701768  Fax: +86-028-81705368
Mob/What's App: +86-13568946750
MSN: xhctech-alex@hotmail.com
Skype: alex86he



Offline RICH

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Re: New product released from XHC Alex
« Reply #1 on: December 15, 2016, 06:53:52 AM »
Alex,

Who is going to provide  support to  user questions or problems when  using your products?
Both for Mach3 and 4.

Why not provide English only manuals for your products?

I must say that many times instructions given in Chinese provided manuals are not clear or leave something to be desired.  Need to address the issue.

Just some comments,

RICH

Offline Alex He

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Re: New product released from XHC Alex
« Reply #2 on: December 15, 2016, 08:50:08 AM »
Hello, Mr Rich,

Thanks for your suggestions.

I will send the feedback to our after-sales service department.

If you got questions about our products, you can send me emails.

Many thanks

Offline RICH

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Re: New product released from XHC Alex
« Reply #3 on: December 15, 2016, 11:15:32 AM »
Quote
If you got questions about our products, you can send me emails
.

Alex,
Appreciate the offer and hope your products are of quality and meet user expectations.


My thoughts were for all the  forum members on here and as you know there are 1000's.

So many times companies provide products and then expect someone else to provide support for them. Products are sold on EBAy or wherever and the purchasers are just left "holding the bag" and if it is associated with Mach they end up posting on here for support.

Our users are really great folks and assets but over time I have found them to be taken advantage of.

So again,if someone has purchased one of your products and needs assistance ..........

Do you want all of them to contact you?

If not who and how?

Comment relative to assistance from my experience.........there shouldn't be a language barrier when communications take place. Written or verbal.


RICH

Offline Alex He

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Re: New product released from XHC Alex
« Reply #4 on: December 15, 2016, 08:58:23 PM »
Hi, Rich,

To be honesty, i am just a salesman. My destination is to sell more product here for these guys who wanna use our breakout board and handwheel.

I think you can visit our website and then check the contact us to get a technical support by email.


Offline DICKEYBIRD

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Re: New product released from XHC Alex
« Reply #5 on: January 02, 2017, 09:11:42 AM »
Hello Alex, I purchased an LHB04 wired pendant recently and am having trouble getting custom macros to work.  The manual instructions are not clear as to how to do this. Please help or give me an email address to someone that can help.

Thank you
Milton from Tennessee ya'll.

Offline Alex He

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Re: New product released from XHC Alex
« Reply #6 on: January 03, 2017, 04:16:42 AM »
Hello, Mr Dicky Bird,

Thanks for your feedback.

Can you send an email to :cdxhctech_ly@163.com. This is our after-sales service engineer.

I am salesman. If you wanna buy, you can contact me .

Thanks

Best Regards

Alex He

Offline DICKEYBIRD

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Re: New product released from XHC Alex
« Reply #7 on: January 03, 2017, 07:52:17 AM »
Thank you for the response Alex, I will contact after sales.
Milton from Tennessee ya'll.

Offline DICKEYBIRD

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Re: New product released from XHC Alex
« Reply #8 on: January 04, 2017, 02:18:07 PM »
Quote from: Alex He
Can you send an email to :cdxhctech_ly@163.com. This is our after-sales service engineer.

Alex He
Thanks very much Alex!  Jack responded very quickly to my email.  With his advice I was able to get my pendant working the way I wanted.
« Last Edit: January 04, 2017, 02:20:23 PM by DICKEYBIRD »
Milton from Tennessee ya'll.

Offline Tweakie.CNC

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Re: New product released from XHC Alex
« Reply #9 on: January 05, 2017, 01:36:25 AM »
I am pleased to hear that the problem has been resolved and that the pendant is now working OK.

My congrats to Alex He and his after-sales team for their speedy response to users problems reported on our forum.

Tweakie.
Success consists of going from failure to failure without loss of enthusiasm.  Winston Churchill.