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Author Topic: Did not receive license file....  (Read 1144 times)

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Did not receive license file....
« on: November 07, 2016, 02:07:45 PM »
Hi,

A few days ago I purchased a license for mach3 but still have not received any email with license file!. I've sent 2 emails but no reply yet. No phone number on the website.

When can I expect the license file? I paid with PayPal: misjah@24mastering.com

Get back to me ASAP pls.

Offline kolias

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Re: Did not receive license file....
« Reply #1 on: November 07, 2016, 02:34:24 PM »
That's news to me, I got mine almost instantly

Where did you buy it from?
Nicolas
Re: Did not receive license file....
« Reply #2 on: November 07, 2016, 02:37:41 PM »
Machsupport.com

No email address that works and no phone number to call..only a contact form which I filled in twice.....very frustrating

Re: Did not receive license file....
« Reply #3 on: November 07, 2016, 02:41:27 PM »
Ok I've logged in and "resend" the license email and received the email now....

Would have been nice to get some "support" from machsupport but ok.

Cnc a go.
Re: Did not receive license file....
« Reply #4 on: November 09, 2016, 04:24:02 AM »
Hi mismas,
if you paid $5000 or more plus annual subscriptions as is common with pro software
you can expect/ demand support.

Mach3=$175, no subscription.

If there were say 20000 licenced users, total 3.5 million over Mach3's entire history, over ten years!
I don't imagine there'd be anything left over for support.

The community of users ie the forum is the support and that's voluntary. I realise it can't address
licencing issues but it is what it is.

The commercial version of Mach4 does have phone support but it costs more.

Craig
My wife left with my best friend...
     and I miss him!