Hi, Steadfast, and welcome to the forum.
Actually I talked with a few of the guys who actually got the power back on and explained to them how frustrating it was as we had 4 sets of guys/crews come and walk around just looking up at the cables. No ladders, nothing else, just walking around. When I asked them what's it look like, they said they had no idea because they couldn't see anything wrong and they had no idea of the time frame.
The actual guys that did repairing said they had no idea or clue why they (the first 4 crews) told me that, as it was plain as day as to what was wrong. They had us up and running in under a half hour. I'd love to know the true story about why the first 4 crews were here, but I never will...probably the power companies thinking that we'll all be appeased if they see their "men" assessing the situation. They were wrong, it only pissed us all off when they had no answers and kept coming around without results....
Dave