Last year I called to re-install a version ( I think v19) on my HP laptop. The lady on the phone was very polite, and after verifying my account, original purchase, etc., walked me though the codes to activate the program. A day or two later, I began to get calls from the sales department, trying to talk me into an upgrade which was somewhere in the neighborhood of $1500.00, and I declined, and said I did not do much machine work anymore, and what I had was just fine. The calls kept coming again, again, and finally I just hung up in their face! The phone call rang again immediately, and I hit the red button. The calls kept coming day, after day, after day.
After about a week, they stopped calling. I still get emails almost every week!
The learning curve is pretty steep! It does output good code, but today there are much better programs coming along, at very competitive cost.