All i can say is that Gecko has provided supper service to me.
I still remember Marcus, called me at home, after his work day ( not manny folks do that for a hobbiest! ), when i first started out, and spent an hour with me checking out my wiring, etc. They have always responded to mail messages, technical questions, etc .
Can't speak for your experience which seems very different. I believe most others echo my experience.
RICH