Phone support is offered via our helpdesk, support.machsupport.com. The rules posted in 2006 are not current, as we now have an actual tech support team in place and a ticketing system. Phone support minutes are sold in 15 minutes chunks. Each chunk is $30. Phone support sessions are offered on a first come first serve basis, with Mach4Industrials taking priority. I recommend submitting a ticket before purchasing minutes to make sure the issue you need help with is one that we can help you with over the phone.
Best wishes,
Bryanna
Edit: The helpdesk is the only way to guarantee official support from our team. You are welcome to post here seeking help from other users, but you will not likely receive a response from our team on this thread.