Sorry to hear about your experience,
I have been dealing with Stepper3 for over 5 years and have had only great experiences. My most recent order was placed a few days ago and I received the merchandise promptly and in good working order.
Even though your experience wasn't what you wanted, I would not count them out so easily. Everyone has had a bad day from time to time (me included) but that does not mean that my overall record is forever tarnished. Quite the contrary !
Good luck to you in the future, I just wanted to let everyone hear about my good experiences with Stepper3
BTW QUIT SHOUTING LOL.