Hi,
In each case, we try to explain the cause of the issues and help find a solution, so we are surprised by the above opinions.
If the case is up-to-date, please contact us at support@cs-lab.eu.
We are continually working on the development of the Mach4 plugin to provide users with the best quality. Many users around the world are very pleased with it, however, it is impossible to avoid all problems in 100%, especially that the documentation for developers from ArtSoft is very sparse, and the Mach4 software itself is not free from errors.
Remember that in such cases, your cooperation is crucial. We have several test machines, but for testing, we always need your configuration profile, a short video or a detailed description of the problem, and information on what Mach4 release you use.
New versions of CSMIO/IP firmware are always tested with the latest available Mach4 versions. In the case of service requests, it is still worth recreating the user's conditions as accurately as possible.
When the problem is successfully reproduced, we diagnose whether the cause is a plugin or Mach4 issue and either prepare a fix or report it to ArtSoft.
Please contact us if you have any further questions or concerns.
CS-LAB Team
support@cs-lab.eu