Yours is likely an older license from the era when licenses were issued
manually. If this is the case you will need to contact the vendor who
sold you the Mach4 to request the update. If you have a newer
license issued by MachSupport directly, or by a reseller that issued you
a "coupon" so you could set up your own account, then you can
update the license yourself using the MachSupport web site.