Yep, I know it sounds a bit of a let down but there are so many tales of woe regarding these machines, unless buyers start making point it will never get sorted.
They sometimes work out of the box but more often than not they need countless hours of work and help to fix the issues of poor build, useless components or just downright rubbish construction.
One common issue you may want to check -
The big red safety button, sometimes they lock it in with a plastic clip - to remove this clip you have to take the cover off and go inside - total madness. If the button is not working or feels wrong - it should press in with a click and release with a half-turn or so, check this out first as it will disable everything.
Are there any LED's - do they light up?
Is it set for 240v not 110 etc - this would smoke it straight away.
The list goes on, and on but before you do anything, I would go straight back to the supplier and demand it be fixed or replaced, there are regulations for this type of happening. At the least you should get your £££££ back - this is good because you can then fix the machine yourself if wanted.
Get tough with them - you bought in good faith as a working, new machine, they have to provide this or return funds wherever in the world they are.
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