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Author Topic: Why won't they send me my license?  (Read 1322 times)

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Why won't they send me my license?
« on: October 06, 2016, 09:15:25 AM »
Hi,
I have paid for a mach3 license using paypal and received an e-mail confirming that the order was complete, however I did not receive a license file yet. I went to the "manage my account" page and clicked the "Resend license" button and it reported that the license was resent. I did not receive it. I did the "Resend license" thing twice but I never received any e-mail. What do I have to do to get my license file?

Offline Davek0974

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Re: Why won't they send me my license?
« Reply #1 on: October 06, 2016, 10:02:10 AM »
I think my one took a day or so to arrive
Bridgeport Mill, Mach3 V062, CSMIO-IP/A controller, AC Servo Drives
Re: Why won't they send me my license?
« Reply #2 on: October 06, 2016, 02:17:33 PM »
You may also need to check your Junk/Spam folder to make sure it didn't get put there.

Offline mc

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Re: Why won't they send me my license?
« Reply #3 on: October 06, 2016, 04:36:42 PM »
IIRC Mach 3 licenses are generated manually, so they take a day or two to be processed.

Offline rcaffin

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Re: Why won't they send me my license?
« Reply #4 on: October 15, 2016, 05:15:42 AM »
Have you checked that they have your RIGHT email address?
Have you looked in your spam filter bin?

Cheers
Roger