I have just bought a new cnc router from Pacific Tooling (via Roger Webb). In my initial enquiries, I asked Roger if the Mach3 software would be registered and would I, therefore, be able to obtain support from Artsoft. His reply was "We do not supply the software, we supply the external motion control card fitted into the CNC machine. MACH3 support is direct from them or us"
I should point out that I have an existing, registered copy of Mach3 but I was hoping that with a brand new machine, I might get a more up to date version of the software.
Well, it turns out that he does supply a USB drive with various files and a copy of Mach3. Unfortunately, it's an older version than mine.
It also comes with a licence file that needs to be copied in to the Mach3 folder and which licences the software to “MaoA~A↑ -Dtonar” rather than to me.
So, I thought, I'll just use my more recent, registered version. After calling Roger to ascertain the correct settings for the new machine, he tells me that no, I have to use the supplied version of Mach3 as it is already set up specifically for my machine and ready to "plug and play". I suppose I can copy all of the settings over to my newer, registered version of Mach3 but I’m worried that I’ll miss something and cause a problem. I’m also thinking that it’s not worth the trouble if the difference between the two versions is minimal.
I have two questions......
Will Artsoft recognise me as the registered owner for support purposes?
And has anyone else on this forum bought a router from Roger Webb/Pacific Tooling? I would very much like to contact anyone with a Pacific Tooling router (in particular the PT6012) to share info, the experience and mutual support.