Rich,
Gecko has been amazing. I've gotten personal attention from their engineers like you wouldn't believe. Their customer service is top notch as are their products. I can't say enough good things about them. This is even before I have the thing completely running, but I don't have any worries that it won't work.
I do have theory on why my machine is broken out of the box-- It was ordered with the more powerful motors. I suspect that if I hadn't ordered that option, things might actually have worked. But that's only a theory.
I'm a hobbiest CNC guy at the moment. Dreams of making prototypes of a product. So I invested quite a bit of cash (for me) in this machine. So it was pretty earth shattering to discover that it didn't work right. But fortunately there are so many inexpensive options for drivers, and the MachIII software is so flexible, I am not worried that I'll get her up and running.
I did speak with one of the engineers (Chris) some time ago at MaxNC before my order shipped. They turned me on to MachIII and said it worked fine with their machine. They acknowledged that their old DOS solution needed to be replaced, and the two options seemed to be their own custom software running on Win95, DOS, or purchasing one of their custom laptops set up with Win95 (no networking). He mentioned they were working on a new controller box that plugged into the PC via USB. Now *THAT* sounds like the controller I want.

I hope they're doing fine. Like I said, I fell in love with my MaxNC10 but I'm just very confused as to why this new machine has had so many issues and no response for so long from MaxNC. I have to say I'm a bit upset, but that doesn't really help. At this point I just want to do what I need to and move on.