Messages

171

Mach4 General Discussion / Re: Is Mach4 really Hobby Material?

« on: January 17, 2018, 01:13:47 PM »

"Out of curiosity, what's the preferred method of getting help, here or email support?"

That would depend on who you want to get an answer from. There are plenty of users on this forum who are knowledgeable and willing to help and the information shared becomes public knowledge. I think this forum is a wonderful way for users to collaborate and share ideas and I don't mean to take anything away from it by mentioning the support option available at machsupport.com. 

However, many issues require a decent exchange of information (profile, g code files, macros, screenshots, etc) in order to solve and this isn't always the best platform for that kind of conversation.  The support team responds to every single ticket that we receive, but we cannot monitor every thread on the forum and respond to each post. I'd like to be able to, but it just isn't feasible.

My general recommendation would be for users who are not getting the answers they need here to reach out to our team. Some users do bring their answers back to the forum so they can be shared and passed along, but that's up to them.

172

Mach4 General Discussion / Re: Is Mach4 really Hobby Material?

« on: January 17, 2018, 09:08:08 AM »

Please don't hesitate to reach out to our support team using the 'Support' tab at machsupport.com with any specific issues or concerns. Mach4 (unlike Mach3) is still being improved and issues are being addressed as they arise. I am working on improving and creating new training material for users who are brand new to CNC or just new to Mach4. I will be the first to admit that it is different than Mach3 and there is a learning curve, but my team is available to help bridge that gap.

Thank you,
Bryanna

173

Mach4 General Discussion / Re: "Go to Work Zero" button script

« on: January 17, 2018, 09:02:59 AM »

Check out this support video on setting up the 'Go to Work Zero' button here: https://www.youtube.com/watch?v=SZuEJn046Pw

Please feel free to submit a support ticket using the 'Support' tab at machsupport.com with any questions, comments, or concerns. While we cannot address every forum post, we respond to every ticket we receive.

Thank you,
Bryanna

174

Mach4 General Discussion / Re: Jog on-screen buttons dont work using touchscreen Windows 10

« on: January 16, 2018, 09:26:43 AM »

Hello Peter,

I was able to jog using the on-screen buttons with my touch screen Windows 10 computer. It was a bit tricky at first, but I could jog in continuous mode using a double-click-and-hold method. It may be a bit different on your computer, but try that out. You should also be able to jog in incremental mode one click at a time, but I know that isn't always what you need to get into the right position.

175

General Mach Discussion / Re: Hall of shame

« on: January 02, 2018, 12:15:15 PM »

eBay actually doesn't care all that much. My only hope is that customers who come forward with these pirated licenses will leave negative feedback and prevent others from making the same mistake.

176

General Mach Discussion / Re: Hall of shame

« on: January 02, 2018, 11:04:02 AM »

Here's another one I've gotten a few of recently: CEFETSC. At least one vendor on eBay is selling these licenses. They are not valid and not supported, despite what the seller says.

177

General Mach Discussion / Re: Email response from artsoft

« on: November 02, 2017, 09:40:53 AM »

For anyone else looking to contact the Newfangled Solutions team, the best way to get in touch with someone is through the Helpdesk: http://www.machsupport.com/support/

178

Mach4 General Discussion / Re: System Requirements for Mach4

« on: September 29, 2017, 12:49:18 PM »

Mach4 Recommended Requirements:

PREFERRED: 32 or 64-bit Laptop or Desktop – Using an External Motion Controller
Windows 10, Windows 8, Windows 7 & Windows XP
An appropriate external motion controller
Mach4 Plugin for the selected Motion Controller
2Ghz CPU
1GB RAM
Video Card with 256MB RAM(Large G-code files, especially 3D files will require a video card with 512MB RAM or higher)
*Use of Parallel Port for machine control only with desktop style computers with 32-bit versions of windows 7 and below.

32-bit Desktop – Parallel Port Recommended Requirements
32-bit version of Windows XP, Windows Vista, or Windows 7
Mach4 Parallel Port Legacy Plugin (cost applicable)
2Ghz CPU
1GB RAM
Non-integrated Video Card with 256MB RAM(Large G-code files, especially 3D files will require a video card with 512MB RAM or higher)

179

Screen designer tips and tutorials / Re: Mach4 screen editor issues and learning curve

« on: September 29, 2017, 09:07:56 AM »

For anyone looking to get into screen editing in Mach4, check out this support video for some basics to get you started: https://youtu.be/P1xZkFgS5cQ

180

Mach4 General Discussion / Re: Mach4 License allways change after instal of a new development version

« on: August 14, 2017, 09:49:42 AM »

When you are changing to a new version, are you reloading your license file?
The PC ID shouldn't change between versions, but if you have updated Windows recently it may change.
You can change the PC ID on your license by logging in at machsupport.com (if that's where you bought it), going to license maintenance, and adding the new PC ID.

Hope that helps!
-Bryanna