With regards to lack of support, I've actually had more issues with ArtSoft who refuses to acknowledge an issue/undocumented feature with Mach4 (I use metric, and if I go into config to check a value (ie not change anything), when I come out of config the units always revert to imperial even though G21 is active ... so a 10mm jog gives a 254mm travel!! I need to exit and reopen every time opening config - despite claims to the contrary). Not a major inconvenience once you know about it, but I did break a few tools until figuring out the glitch - which must surely affect others. The other issue is with Mill Wizard. Purchased last ~August, but unusable because it will not accept the key supplied. I've given up trying to get a new key or advice on what to do.
Louis,
I responded to your inquiries about MillWizard in July and September, but never received any responses in return. Based on the information you submitted at that time, it seems that your PC ID needs to be updated. That can be done by logging in to your account at machsupport.com, going to 'Manage my licenses,' and then copying and pasting the PC ID from the Help>About window in MillWizard. If you do not see a PC ID field below your MillWizard license, click Deactivate on the old license and it should appear. Once it looks correct, click 'Add' and a link to download the new license will be sent to your email. Be sure to check your spam folder if you do not see it within a few minutes.
As for the issues with switching units, this is a known issue that our developers are aware of and I was unable to find any tickets in our system from you regarding that issue.
While I do respond to posts on this forum from time to time, the best way to have an issue addressed by a member of the Newfangled Solutions team is to submit a ticket at support.machsupport.com. The contact us page on machsupport.com is not as reliable as it sends an email that one person can access (me) whereas a ticket is immediately available to the entire tech support team. Also, several of the options on the contact us page will result in a canned response directing you to the ticketing system and never actually reach anyone.
I can't say I have all the answers, but if I receive your question or concern it will not be ignored.
Thank you,
Bryanna