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Messages - bryannab

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132
I think that demo mode is limited to 25Khz. Not sure though?

Right you are. Once licensed, that restriction (and other demo mode limitations) is lifted and you can set a higher kernel frequency. The full list of demo mode restriction can be found here: http://www.machsupport.com/software/mach3/

-Bryanna

133
Mach4 Videos / Re: Mach4 Basics: Homing and Soft Limits
« on: April 11, 2018, 04:46:19 PM »
I'm sorry, I just reread my reply and I was incorrect. I shouldn't try to multitask! According the Right-Hand Rule, if Y is moving away from you, X should move in the positive direction to the *right*. If Y moves in a positive direction towards you, X should move in a positive direction to the left. Again, my apologies!

-Bryanna

134
Mach4 Videos / Re: Mach4 Basics: Homing and Soft Limits
« on: April 11, 2018, 11:34:44 AM »
Hello,

It sounds like the polarity of your direction pin for your X axis needs to be reversed. You can do this in the PMDX plugin configuration. This is a common adjustment to make when configuring a new profile. If your Y axis moves in a positive direction away from you, you want your X to move in a positive direction to the left. However, if your Y axis moves in a positive direction towards you, your X would need to move in a positive direction towards the left to be following right-hand rule. Right-hand rule dictates movement of the axes in relation to each other, but your machine itself can be oriented however you want it to be. I hope that makes sense and helps you. Please feel free to send me a PM here or submit a ticket at support.machsupport.com if you need any additional support.

Best wishes,
Bryanna

135
Mach4 Videos / Mach4 Basics: Homing and Soft Limits
« on: March 27, 2018, 09:57:44 AM »
This video covers the basics of homing and soft limits. It also covers right-hand rule, machine coordinates vs work coordinates, and shows you a scripting trick to turn on soft limits automatically each time you home your machine. If you have any questions or need assistance, please submit your ticket to support.machsupport.com

-Bryanna

https://www.youtube.com/watch?v=IXuuGRACU1I

136
With regards to lack of support, I've actually had more issues with ArtSoft who refuses to acknowledge an issue/undocumented feature with Mach4 (I use metric, and if I go into config to check a value (ie not change anything), when I come out of config the units always revert to imperial even though G21 is active ... so a 10mm jog gives a 254mm travel!!   I need to exit and reopen every time opening config - despite claims to the contrary).  Not a major inconvenience once you know about it, but I did break a few tools until figuring out the glitch - which must surely affect others.  The other issue is with Mill Wizard.  Purchased last ~August, but unusable because it will not accept the key supplied.  I've given up trying to get a new key or advice on what to do.

Louis,

I responded to your inquiries about MillWizard in July and September, but never received any responses in return. Based on the information you submitted at that time, it seems that your PC ID needs to be updated. That can be done by logging in to your account at machsupport.com, going to 'Manage my licenses,' and then copying and pasting the PC ID from the Help>About window in MillWizard. If you do not see a PC ID field below your MillWizard license, click Deactivate on the old license and it should appear. Once it looks correct, click 'Add' and a link to download the new license will be sent to your email. Be sure to check your spam folder if you do not see it within a few minutes.

As for the issues with switching units, this is a known issue that our developers are aware of and I was unable to find any tickets in our system from you regarding that issue.

While I do respond to posts on this forum from time to time, the best way to have an issue addressed by a member of the Newfangled Solutions team is to submit a ticket at support.machsupport.com. The contact us page on machsupport.com is not as reliable as it sends an email that one person can access (me) whereas a ticket is immediately available to the entire tech support team. Also, several of the options on the contact us page will result in a canned response directing you to the ticketing system and never actually reach anyone.

I can't say I have all the answers, but if I receive your question or concern it will not be ignored.

Thank you,
Bryanna

137
Mach4 General Discussion / Re: Motor Configuration Problem
« on: March 08, 2018, 08:40:39 AM »
You'll also want to double check that the motors are enabled in your Axis mapping page. You should be able to choose any motor to use as a slaved axis, as long as it is not already selected for another axis.

-Bryanna

138
General Mach Discussion / Re: Switching from Mach3 to Mach4
« on: February 21, 2018, 09:02:16 AM »
Hello Nick,

For more information on Mach3, I recommend creating a post in the General Mach Discussion topic. You will be able to ask questions and have more users see your post that way.
You can also send me a message with any questions or submit a ticket at our helpdesk: http://support.machsupport.com/

All the best,
Bryanna

140
Mach4 General Discussion / Re: PMDX411 Spindle & MaCH4 Speed control
« on: February 14, 2018, 10:19:42 AM »
Hello Joe,

You have to put a value in for your min RPM, it can't be zero. Try changing it to whatever you feel safe with (other than 0) and you should see an improvement.

-Bryanna

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