heard back today. Three days later.
I sent in a rate quote request to both DHL Express and Ocean freight several days ago. Heard back from the ocean freight guys the next day, not a peep from the air freight guys. Sometimes it a human dropping the ball, sometimes the email to/from gets eaten by a spam filter, and sometimes you get 150~200 emails in a day and you just don't get to it as soon as you would like.
Every once in a while I have issues with PayPal screwing up a transaction. Their server hangs up mid process (or the connection dies somewhere in between) and the buyer is stuck not knowing if things went through or not. I think that really stinks all the way around, at least with this new website software I can tell it happened and try to contact them.
My point is that sometimes 'stuff' happens and what matters is that there are people there who will try to make it right. They guys at Warp9 are good people as are most folks in this lower cost CNC market. At any rate I'll climb down from the old soap box and go put your SmoothStepper in the mail