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« on: July 30, 2017, 05:04:48 AM »
The capability of USB connection depends heavily on your computer's hardware. Some manufacturers provide sub-par USB controller drivers that may deliver full speed in transfer speeds, but be very slow to exchange the data both ways (to and from the device). PoKeys devices depend on constant exchange of information between the PC application and the device - if the system and drivers can't cope with it, the PoKeys device will not be able to fully reconstruct the motion data received from Mach.
There is a troubleshooting option in the PoKeys configuration application that tests for operational speed and it is planned that such a test to be incorporated into the Mach4 plugin directly.
If you experience problems with slow USB connection, please inform PoLabs support about it and provide information on your system information (motherboard type, operating system version etc.).