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Messages - rcrabb

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41
General Mach Discussion / Re: Prices for one-on-one phone tech support.
« on: February 20, 2008, 09:53:38 AM »
Support is completely separate from product development or design. Although a bug may be found during the support process, it's not the responsibility of the support guy for the bug. I've been in customer service and support for the last 3 years. 99% of the time a phone call is about something clearly documented. People making themself available for you to call should be compensated for there time. Remember, you choose the FREE Mach upgrade. You choose to add the FREE plugin. Alot of time an upgrade is posted and a bug is fixed. Sometimes a feature is added and new bug is introduced. Anyone calling phone support should pay 100% of the time for any reason. If the support guy chooses to cut you a break because he didn't know the answer, that's his or hers choice. If you choose not to pay for phone support, use the forum or email.

42
General Mach Discussion / Re: Prices for one-on-one phone tech support.
« on: February 18, 2008, 10:20:07 PM »
I think the intentions here are to provide another form of support. Not to make money. Some people see spending hours searching a website for answers as money spent. Some people see it as money saved. All the info needed is here on this site. If a machine is down more money would be lost if immediate support isn't available. I would rather buy a product that has this type of support. You have all the FREE videos, the FREE manuals, FREE forum posts, and immediate paid phone support. Not to mention all the extras like wizards, Brains, and Custom screensets. All for $159. I can't imagine how this product wouldn't be the best choice.

43
General Mach Discussion / Re: Prices for one-on-one phone tech support.
« on: February 18, 2008, 09:14:06 PM »
I say a dollar a minute in 5 minute increments. I must say to all those that may think these supporters are are making money from knowledge that was received for free. This is false. People like Brett and all other Mach experts that will be supporting this product have dedicated uncountable hours of their own time testing, reporting bugs, and helping hundreds of people through email, Skype phone and chat, and even phone support at times. I'm sure these guys have saved thousands of hours of support that made it possible for Art and his guys to crank out a great product. But I do think you should get a discount if you have to talk to Bret because of his southern accent. Just kidding Bret. Thanks to everyone willing to provide another form of support.

44
General Mach Discussion / Re: mach 3 and Xylotex
« on: February 17, 2008, 10:30:52 PM »
I run at 200ipm with my Xylotex. 5tpi ballscrews. 24 volt supply. I have dry run all the way up to 230ipm but there wasn't much torque. I usually cut at 150ipm to be safe.

45
General Mach Discussion / Re: Tracking down noise...
« on: November 25, 2007, 06:07:31 PM »
Try to disconect the zenar diode. The one between the ground and signal. I wonder if that is causing a voltage leak keeping the LED on. The zenar doesn't need to be there.

46
General Mach Discussion / Re: Tracking down noise...
« on: November 25, 2007, 06:01:12 PM »
Try to pull the signal terminal low to shut of the transistor and see if the LED goes out. Or hook it to the LPT and see how if it works that way. The circuit looks correct so it should work.

47
General Mach Discussion / Re: Tracking down noise...
« on: November 25, 2007, 05:09:15 PM »
+24 from your power supply to the 24v of the board. The negative of the supply goes to ground on the board. The LPT goes to signal.

48
General Mach Discussion / Re: Tracking down noise...
« on: November 25, 2007, 10:50:55 AM »
Keep us posted. I always watch the posts about noise. It always ends up being grounding, bad connections or faulty switches.

49
General Mach Discussion / Re: Tracking down noise...
« on: November 24, 2007, 07:33:58 PM »
Noise is hard to track down. Is it always the same switch? Do you have low quality switches? Is everything grounded well?

50
Video P*r*o*b*i*n*g / Re: alpha release of point generator..
« on: November 24, 2007, 01:15:07 AM »
This plugin will be the most popular yet. It will save hours of time.

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