26
« on: October 06, 2017, 07:28:31 PM »
Thanks for the explanation. I wish this was a matching setup servo to drive. Unfortunately these two items are from two separate manufacturers. To make matters worse the instructions are lacking as far as I'm concerned. I followed the instructions but can't seem to get the desired results and when contacting tech support, forget about that. I have tried to contact the drive manufacturer and he never returns my emails. Although some others have stated that his support is excellent. All I can say is that maybe the case previously but not anymore. I have also tried to go through his US distributor CNC4PC and he is also very hard to get in tough with. What ever happened to support. When I used to have a problem I would call support and they would gladly walk me through the problem and get the issues resolved. Now everything is "send me an email and I will return it if and when I feel like it" meanwhile all this equipment you paid good money for is going to waste and costing you money if that is what you are using to make your living with. I guess this is why people pay more money to go with companies like Haas, Fadal, Fanuc, etc.. I really wish there was a better alternative to the servo drives than Gecko, cncdrive, and all the stuff that is currently out there that is lacking usability and support. Sorry I didn't mean this to turn into a rant but these issues are really frustrating and not being able to get real help just pisses me off. rant is over. Joeaverage and the rest of the guys on here who have lended support this is in no way meant for you. I appreciate all the help you have provided me. It is meant towards the guys who take your money and then forget you exist when you have issues.