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General Mach Discussion / Re: Prices for one-on-one phone tech support.
« on: February 18, 2008, 08:59:21 PM »Quote
I don't think it is reasonable to expect phone support for a $159 product. Yes it was great that Art provided phone support at times. At those times it probably made more sense to just get on the phone and speed the debugging process rather than drag it out over email. But if you are just looking for info and have time to get the reply, the mass knowledge of the forums is rather large. If a solution exists you will probably find out about it via the existing sources if you persevere. If yo don't have time - then a pay for service system makes more sense.
This is my exact point Dave. Well received by you. The number of users that would rather pay a little bit to find an answer quick is growing. Some aren't interested in searching forums or chatting with others. All they want is to get their machine running and running as fast as possible. I think we need to be able to meet these needs.
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I'm curious about something. Is this an official ArtSoft feature or a sideline business set up to run along side Artsoft, much like NFW that Brian set up?
Mike, Artsoft is supportive of this but it will not be Artsoft, at least not yet. This is just a test, to see how it would be received.
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So......what I'm saying is there needs to be some free telephone support included with the purchase of the software. It doesn't have to be much either, because there is so much free information available on both support sites.
No way. I mean don't get me wrong, It has been very common practice for my self and other members to give free support by phone and remote assist but it is at those individuals leisure. As far as free support, I think this is as good as it will ever get. I can't see Artsoft spending any money to give one-on-one support for a product they have allready spent the money on to have the forums, the manuals, the tutors, etc. On top of this, it is a killer control at an insane low price. This isn't about providing more for the dollar. All the information anybody could want is allready avaliable for free. Nor is it a way to kill anyone or get rich quick. It is simply a way to provide a service that some truley want and for their business to be profitable need. It is in no way to lower the personal contributions of members like yourself or eliminate the truely nice gifts that members share with one another like free phone support. That to me is great alure of the forum. So just aren't interested in that, they only want a machine running because if it isn't, they aren't makeing money with it.
Thanks all for the feed back so far. These are very good points and I truley do appreciate the input.
Brett
