Messages

1

General Mach Discussion / Re: Licensing MACH3 for a Tormach 1100 mill

« on: March 22, 2016, 02:14:09 AM »

Peter:
 
I "Thank You" for the insight of what I should of received.  And apparently the licensing process is totally different.  I thank you for that as well.  At least now I have something to work with, and a place to go to.

Much appreciated; Cliff20

2

General Mach Discussion / Licensing MACH3 for a Tormach 1100 mill

« on: March 22, 2016, 01:03:00 AM »

Okay, two weeks ago I purchased a license for a Tormach 1100 mill version of your MACH3, "from the MACH3 website".  I received about 4 transaction receipts, but nothing with any PC ID code on it, and one with what I'm assuming, "Auth Code" 0*********XX, is the activation code.  I went to the "Help-About" and tried loading in my Auth Code # in the Demo Version Icon box.  None of what I typed in would appear.  I tried other icon windows with the same result.  Also I found no PC-ID Code in anything. 
This code is to be used in a computer not connected to anything but to the mill.  I do not know the PC-ID #, or how to find it.  It was not the computer I used to order the software, or pay for it, and that seems to be important. 
I could sure use some guidance on how to load the Auth Code, as well as find this PC-ID, other than paging through a bunch of forum replies, like my time is meaningless.  Keeping in mind, my payment was prompt and timely.  Your end seems to be a bit lacking on any prompt customer support methods. 
By the way, I did not prefer to post this on a forum, but again, your support section appears to be for reporting bugs, to be read as time allows. Consequently I had no choice, lacking any phone support.

cliff20