Messages

1

Mach4 General Discussion / Re: Mach 4 Probing issue - "Can't transition from MDI running to stop."

« on: September 10, 2018, 05:00:47 PM »

Hello RGUERI1, that issue was found in fixed in build 3805, please update and let me know if this addresses your issue, best regards Jim.

2

Mach4 General Discussion / Re: DRO reads in Centimeters

« on: January 25, 2018, 02:34:37 PM »

On the stepper driver what model and what are the dip switches set to? That will determine what you are micro stepping. Send me in an .xml and some pics of what your running and I can take a look, best regards Jim
.

3

Mach4 General Discussion / Re: DRO reads in Centimeters

« on: January 23, 2018, 08:43:28 AM »

If you send in a copy of your .xml file for the profile that you are running to us at Machsupport we can take a look at the steps per and work with you to get it so that it moves accurately and follows right hand rule. Best regards Jim.

http://support.machsupport.com/

4

Mach4 General Discussion / Re: Mach 4, UC100 need a good breakout board for CNC ROUTER AND 3 n 1 mill

« on: January 23, 2018, 08:37:38 AM »

CNC4PC, Automation Technologies and PMDX sell a variety of breakout boards that will work with the UC100. Take a look at the ones they sell to find the one that best fits your needs.

5

Mach4 General Discussion / Re: Is Mach4 really Hobby Material?

« on: January 19, 2018, 10:51:28 AM »

Mach4 uses c++ and that XP os that you are running is not even supported by Microsoft any longer. You can find the C++ redistributable from Microsoft and that will most likely address your issue. Trying run the latest software versions on a 15 years old un-supported OS is going to come at a price I am afraid. Best regards Jim. 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

6

Mach4 General Discussion / Re: Is Mach4 really Hobby Material?

« on: January 19, 2018, 10:18:12 AM »

Thank you for the feed back and you are correct that we need to get the word out that we are here to help!

So getting to your screen set, thank you for sending that in. I have loaded it here in 3 different Mach4 builds and it all opens and I can edit it as you can see in the response and screenshots that I sent you on your ticket. Run dependency walker on your XP machine and see if there is a file that the later build needs I believe that is your issue as I am able to edit it with out crashing or having any error messages here in Win10.

Best regards, Jim

7

Mach4 General Discussion / Re: Is Mach4 really Hobby Material?

« on: January 19, 2018, 09:10:36 AM »

Rienhold, we have a change log in the Mach4 download tab on our website that covers changes in the latest releases. http://www.machsupport.com/wp-content/uploads/2014/04/Change%20log%203481.pdf

We created the ticketing system and have added staff here at Artsoft specifically to work with hobby users. Our tech support team responds to and works with hobby users every day. Tuesday morning alone of this week I assisted 3 users in getting their machines up and running with Mach4 and a compatible motion controller right out of the box. No custom scripting required. In fact we have profiles for the common 3020 6040 table top CNC machines that we share with users and literally they are up and running within 20-30 minutes depending on their ability and knowledge.  

We created the help desk to better track and ensure that tickets are responded to and users are helped. Some folks do not want to post publicly what they have for questions, and to be honest I don't think that you would want to read 10 posts a day about how to license the software or what OS the software can run on.   Some users when they get answers post them on the forums some do not. We have kept the forums open for those that want to share publicly what they are doing or working on and that is the individuals choice to make and we respect that choice. We are providing support options for users in addition to forums rather then instead of the forums and in the end its the comfort level and choice of the end user. We will continue to add how to videos to our youtube channel so if there are specific things that you would like to see please let us know! Best regards, Jim.

8

Mach4 General Discussion / Re: Is Mach4 really Hobby Material?

« on: January 18, 2018, 09:10:14 AM »

Hello, django013, please send in in a support ticket with your screen set and we will help figure out what is preventing you from being able to load run or edit it in later versions of Mach4. Please include a copy of your profile that you can get by clicking in the help then support tabs and select package current profile. Best regards Jim.

http://support.machsupport.com/

9

Building or Buying a Wood routing table.. Beginnners guide.. / Re: No Movement

« on: September 05, 2017, 09:18:53 AM »

Hello Lou, if you go to the Machsupport.com website and click on the support tab and submit a ticket one of our techs can assist you in getting set up. Best regards Jim.

10

Mach4 General Discussion / Re: Mach4 Training Video Requests.

« on: March 17, 2017, 09:58:48 AM »

Hello Stuart, the Help doc button in the screen in Mach4 has that particular document for the touch module. We have been working towards this for some time time now. da40flyer has both the Doc and the video but is still has some questions. He has done what we would like to see, he read the docs, watched the video, and now is contacting the Support team Via the help desk to help get over the hurtle. Many users do no know that we have a knowledge base, or that the majority of the docs are right at their fingertips, or that we have a Youtube channel, or that they can contact us directly Via the help desk when they still have questions. I am here to get the word out so to speak so everyone is aware what is available in terms of assistance. best regards Jim.