Machsupport Forum

Mach Discussion => Mach3 under Vista => Topic started by: tmostad on October 07, 2008, 09:40:11 PM

Title: Installation fails during install of 3.041
Post by: tmostad on October 07, 2008, 09:40:11 PM
I have an SS board and I was using 2.63 but per the www.warp9td.com I need to use 3.041. I uninstalled 2.63 then tried to install 3.041 and I get an error message that says installation failed. I tried several more times with the same result. Any troubleshooting ideas? Thanks.
Title: Re: Installation fails during install of 3.041
Post by: Chaoticone on October 07, 2008, 09:43:38 PM
Sounds like you may not have gotten a complete download. I'd try to download again and then try to install.

Brett
Title: Re: Installation fails during install of 3.041
Post by: tmostad on October 09, 2008, 11:11:38 PM
I downloaded 3.042 and it fails to install also. It hangs and when I check the application event log it says it failed in irsetup.exe. This is running on a Dell Inspiron 1525 with 2 GB of memory and Vista Home Premium. I had no problems with 2.63. Anyone have any suggestions?
Title: Re: Installation fails during install of 3.041
Post by: Jeff_Birt on October 10, 2008, 09:44:33 AM
Make sure that you uninstall the previous version and the driver. There is a newer installer in the new version so it's best to start with a completely clean install.
Title: Re: Installation fails during install of 3.041
Post by: tmostad on October 11, 2008, 12:01:11 PM
I did an uninstall and even removed my virus protection in case it was getting in the way. Still no luck. I start installation and nothing happens for quite a while but then eventually a window pops up and says installation has stopped due to an unknown problem. I am still stuck :-(
Title: Re: Installation fails during install of 3.041
Post by: Brian Barker on October 11, 2008, 11:52:36 PM
Hello,
I would try the newest version of Mach3 (3.042.0xx) and this may fix your trouble. This version has an all new installer, I had seen this problem 5-6 times and knew I needed to do something :) . So please use that install and tell me if you have any luck with it.
Thanks
Brian
Title: Re: Installation fails during install of 3.041
Post by: tmostad on October 12, 2008, 01:45:03 AM
Nope, no joy with 3.042.014 either. Still dies during install.
Title: Re: Installation fails during install of 3.041
Post by: Brian Barker on October 12, 2008, 10:12:49 AM
Well.. that is the first time I have heard of that one..  I havea Vista machine here and I can install fine.. Please log on as admin and try to install.. That should help..
Thanks
Brian
Title: Re: Installation fails during install of 3.041
Post by: tmostad on October 12, 2008, 02:16:34 PM
There is only one account on my system and which of course is the administrator. I checked just to be sure and also tried to install yet again. It still hangs. I think I am going to download a registry tool to see if I have a corruption issue. Maybe one of the previous uninstalls didn't complete properly.
Title: Re: Installation fails during install of 3.041
Post by: Brian Barker on October 12, 2008, 02:23:29 PM
Hello,
Please try installing and unchecking the install Parallel port driver.. that should help.
Thanks
Brian
Title: Re: Installation fails during install of 3.041
Post by: tmostad on October 12, 2008, 02:30:22 PM
I never get to the point where I get to check anything. I double click the icon and the cursor momentarily changes to the wait cursor then changes back and maybe 10 seconds later I get the error message.
Title: Re: Installation fails during install of 3.041
Post by: Brian Barker on October 12, 2008, 02:33:14 PM
Sounds like windows is hosed ... You may need to reinstall..
Title: Re: Installation fails during install of 3.041
Post by: tmostad on October 12, 2008, 04:22:00 PM
Problem solved. It actaully was caused by something i have never seen before, a bad USB drive. I keep my mill PC disconnected from the the internet so I don't have a bunch of overhead caused by firewalls, virus scans, popup blockers, etc. To put the software on my system I used a USB drive and it seemed to copy fine. In fact I tried it 3 times and each time it had the right byte count but when I tried to install it hanged as I described above. Instead I connected my PC to the net and downloaded and installed 3.042.014 flawlessly. Weird one. Thanks for the quick responses!
Title: Re: Installation fails during install of 3.041
Post by: Brian Barker on October 12, 2008, 07:19:04 PM
I wish there was a way to pass out a prize for the oddest problem :) I think you may get it LOL..

Thank you for your hard work at finding the solution... I never would have gotten that one :(

Thanks
Brian