Machsupport Forum
Mach Discussion => General Mach Discussion => Topic started by: Jamescnc57 on November 14, 2019, 09:16:20 PM
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How to have my licence resent
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Hi James,
Please contact Artsoft / NFS directly https://www.machsupport.com/contact-us/
Tweakie.
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Hi Tweakie thanks for the reply. I tried all that a few days ago and with no success I went to the site and the licence managing and there is no resend licence, thats what brought me to this forum hoping for a answer. It was there a month ago when i reinstall windows but its not there now, i emailed artsoft and thay told me the same thing. so i have left another email explaining that the resend licence is not there. dont no what else i can do, ill just have to wait to thay reply and who knows when that will happen. Untill then i can't use my machine.
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Hi James,
If you purchased your license from Artsoft then your license will be resent to the email address you used to purchase your license - check that your resend license is not in your email spam folder.
Tweakie.
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HI Tweakie. I Purchased my licence from Artsoft in August. I had my licence resent about a month ago after reinstalling windows and it work fine but this time i went there after reinstalling windows and the resend button was not there.
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Have you checked your email inbox and spam folder ?
Tweakie.
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Yes mate. nothing there not that i would expect it to be there as i havn't resend it yet. I should have kept the last email licence that was sent a month ago but i delete my email after a month. Can i save the licence on a usb and keep it in case i need it again instead of resending it. James
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Can i save the licence on a usb and keep it in case i need it again
Yes you can.
but i delete my email after a month
Perhaps something you may wish to reconsider ?
Tweakie.
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Yes mate that won't happen again. some lessons a hard to learn. and thanks for your time Tweakie.
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Hello Tweakie. Just an update. Artsoft replyed to email and reset licence and sent me the the licence email. I have downloaded and SAVED it to a usb. Mach3 is running now with my licence again. Have a good day...James
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Hi James,
I am pleased you have it sorted.
(I have quite a few different software licenses and I keep secure copies in a folder which is duplicated and synced in a number of different places within my network - and in an emergency I still can't find the license I need :'( )
Tweakie.
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Hello Tweakie. Yes mate im getting the same feeling that i will have the same issue if the time arrives. The mach support team were great once i learned how to contact them. If i have any more trouble with the licence that will be the first place i will go to. I no now that my licence will all ways be there if i ever needed it again. Now Im struggling with getting the machine to work from mach3. It was working great before i started installing a zero touch probe. Then my spindle stop working and i couldn't get it going again and the touch probe wasn't work well. So removed the probe and reinstalled windows and mach3 and thats where the licence issue started. Now i struggling with the set up ports and pins. looking at youtube and forums none of these settings are working. My brain hurts.
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Hi James,
Your general Mach3 settings are stored in a <your profile>.xml file.
When things go wrong with Mach3 there is generally no need to re-install everything because you will almost certainly have your last known good settings stored as a file in your xmlbackups folder. Restoring can be done manually by renaming and copying/pasting the appropriate .xml file but within Mach3 the Operator / Restore Settings tabs can do it for you (with onscreen instructions).
Hope this helps you at some time in the future.
Tweakie.