Machsupport Forum

Third party software and hardware support forums. => HiCON Motion Controller => Topic started by: novation1 on October 30, 2019, 05:09:46 PM

Title: VSI Device Manager won't start.
Post by: novation1 on October 30, 2019, 05:09:46 PM
I loaded VSI Device Manager. it said it loaded successfully but when i go to run it I get a couple of messages that it can't start because it can't find MSVCP120.dll and MSVCR120.dll. i checked and both are in windows system32 folder. Anywhere else these should be so this program can find them? This is on a Windows 10 machine.  I says that reloading the program may help so I have done that about 5 times. Both reinstalling it and repairing it. Same results. I want to update the firmware on the Integra 7766 due to a problem with the machine not homing. The machine has been running for almost 3 years and about 2 weeks ago it stopped homing. I've upgraded Mach4 to the latest version but won't be able to update the Integra controller without this program running. I can still machine parts but just not home the machine. Any help with this will be appreciated.
Title: Re: VSI Device Manager won't start.
Post by: Cbyrdtopper on February 23, 2023, 10:56:48 AM
We had the same issues yesterday. We solved it by downloading the vcredist_x86.exe from Microsoft. We were supposed to use the X64 version but that did not work so we used the X86 instead and it got rid of the missing dll issues. Link is below.

https://www.microsoft.com/en-us/download/details.aspx?id=40784