Machsupport Forum

Mach Discussion => General Mach Discussion => Topic started by: leblades on October 31, 2017, 11:38:51 AM

Title: Email response from artsoft
Post by: leblades on October 31, 2017, 11:38:51 AM

Hello,

I'm having some trouble contacting artsoft and i'm not sure where else to ask this question.

I've purchased mach3 and lazycam previously with no trouble, however now i am unable to log into my account. I've tried (several times) resetting my password but i get no email. I've also tried submitting tickets but no email over the past 2 weeks.

I can create this account for the forum, and the email for confirmation came through fine for that, within minutes. I can also create new accounts on the artsoft website, but i'm concerned if i order the software that it wont arrive.

Can anyone tell me if this has happened to them or what the problem might be?

Many thanks,

Luke

Title: Re: Email response from artsoft
Post by: Tweakie.CNC on November 01, 2017, 02:12:23 AM

Hi Luke,

Try the enquiry email trail one more time   http://www.machsupport.com/contact-us/

Tweakie.

Title: Re: Email response from artsoft
Post by: leblades on November 01, 2017, 08:18:26 AM

Hi Tweakie,

I did as you suggested and got a response last night, i'm now in contact with one of their advisers and working through the problem.

Thanks!

Luke

Title: Re: Email response from artsoft
Post by: Tweakie.CNC on November 01, 2017, 08:37:25 AM

Excellent.

Tweakie.

Title: Re: Email response from artsoft
Post by: bryannab on November 02, 2017, 09:40:53 AM

For anyone else looking to contact the Newfangled Solutions team, the best way to get in touch with someone is through the Helpdesk: http://www.machsupport.com/support/