Machsupport Forum
Mach Discussion => General Mach Discussion => Topic started by: leblades on October 31, 2017, 11:38:51 AM
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Hello,
I'm having some trouble contacting artsoft and i'm not sure where else to ask this question.
I've purchased mach3 and lazycam previously with no trouble, however now i am unable to log into my account. I've tried (several times) resetting my password but i get no email. I've also tried submitting tickets but no email over the past 2 weeks.
I can create this account for the forum, and the email for confirmation came through fine for that, within minutes. I can also create new accounts on the artsoft website, but i'm concerned if i order the software that it wont arrive.
Can anyone tell me if this has happened to them or what the problem might be?
Many thanks,
Luke
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Hi Luke,
Try the enquiry email trail one more time http://www.machsupport.com/contact-us/
Tweakie.
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Hi Tweakie,
I did as you suggested and got a response last night, i'm now in contact with one of their advisers and working through the problem.
Thanks!
Luke
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Excellent.
Tweakie.
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For anyone else looking to contact the Newfangled Solutions team, the best way to get in touch with someone is through the Helpdesk: http://www.machsupport.com/support/