Machsupport Forum

Third party software and hardware support forums. => HiCON Motion Controller => Topic started by: champlinelec on March 08, 2017, 12:59:19 PM

Title: "unable to ARM drive (code=355)"
Post by: champlinelec on March 08, 2017, 12:59:19 PM

 ???
I'm are getting an Error code when trying to enable in mach4  "unable to ARM drive (code=355)"
 what can cause this error to come up? the hicon card brings in the error light as well.  bringing up a bridgeport CNC (1980's model). i will list specs below

3 axis bridgeport series 1 CNC ( 56v sigma stepper motors )
Hicon intergra 7766
Gecko drivers G203V
24V/5V Power Supply (P5-RD-35B) 
mach4hobby with 3 axis profile (Mill3Axis-Integra with wx4_VSI.set)
running lasted Mach4 plugin ( Mach4_Integra_010217 )
spindle runs as standalone currently
windows 10

i have been using these PDF's as our guide :
Integra User Manual
Mach4 Integration Manual
VSI Device Manager Manual

i have mapped all limit switches for X,Y,Z
mapped Z home switch (X,Y do not have limit switches yet)
enable motors in mach4 for 0=X,1=Y ,2=Z
setup config in Hicon plugin
setup Mach4 config

chime in if anyone can help with this
thanks

Title: Re: "unable to ARM drive (code=355)"
Post by: Vital System Support on March 08, 2017, 04:31:06 PM

Hello,

Looks like we were able to resolve the issue over the phone by providing the necessary system activation. The unit accidentally lost the "Arm Enable" activation during a firmware program with an older incompatible firmware version.

We'll look into that more, but firmware 3.46 is the good firmware version for your unit.


-Marc Lim
Vital System Inc.

Title: Re: "unable to ARM drive (code=355)"
Post by: francocncprojects on May 20, 2017, 03:45:57 PM

Hi.  I recently had an issue with arming the HiCON Hobby board and I figured I'd mention it here in case it is useful for others.  I also have some questions which I'll mention at the end.

System Info:
Mach4 Hobby Build 3233
HiCON Plugin v2.01.47
HiCON Firmware 3.46
Windows 10 Laptop

Problem: 
While adding another axis via the HiCON plugin I suddenly started receiving communication errors, the motors stopped turning and I eventually received the failure to Arm error.

My Fix
1.  HiCON Hobby shipped with firmware 3.47 which I flashed back to 3.46 which did not solve the problem.
2.  Out of desperation, I opened up the manual and double checked all of the plug in settings.  It appeared that I somehow lost a bunch of values and didn't know it.
3.  On the System Tab I set:
       Max Buffer: 100
       Polling Frequency: 100
4.  On each Motor Tab:
       Control Input Source: MACHXX
       Control Input Index: 0 (or 1 or 2 depending on the tab)
       Control Input Gain: 1
       Control Output Type: Stepper
       Control Output Index: 0 (or 1 or 2 depending on the tab)
       Feedback Source: StepGen
       Feedback Index: 0 (or 1 or 2 depending on the tab)
       Feedback Gain: 1
       Feedback Max Following Error: 100
       
Once I applied these settings, everything started working again.

Questions
1.  What is the correct Feedback Source for a closed loop stepper system that DOES NOT deliver encoder data to Mach4?
2.  What is a reasonable Feedback Max Following Error for a closed loop stepper system?

Thanks,
-Franco

Title: Re: "unable to ARM drive (code=355)"
Post by: Vital System Support on May 23, 2017, 12:34:25 PM

Franco,

The settings you entered in the Plugin are correct. Make the following changes on each motor tab:

1. Feedback Source: Undefined
2. Reasonable Feedback Max Following Error: 1000


-Ricardo T.
Vital System Inc.

Title: Re: "unable to ARM drive (code=355)"
Post by: francocncprojects on May 23, 2017, 12:42:35 PM

Thanks Ricardo. 

Any thoughts on the firmware?  Should I be on 3.46 or 3.47

Title: Re: "unable to ARM drive (code=355)"
Post by: Vital System Support on May 23, 2017, 01:01:31 PM

Franco,

I recommend you download the latest Mach4 HiCON Plugin (2.01.63) and Integra Firmware (3.54) from our website.


-Ricardo T.
Vital System Inc.

Title: Re: "unable to ARM drive (code=355)"
Post by: francocncprojects on May 23, 2017, 01:24:34 PM

Awesome.  Thanks.

Title: Re: "unable to ARM drive (code=355)"
Post by: francocncprojects on May 24, 2017, 09:17:08 PM

Hi Ricardo - I need more help.

I installed Mach4 build 3390.
I flashed firmware 3.54.
I installed HiCON Plugin 2.01.63
I downloaded the sample Mach4 Profile (just in case it updated).

I'm getting an error when I open Mach4 (see attached image).  I also get an error the first time I try to enable the system (see attached image).

Any suggestions?

Thanks,
-Franco

Title: Re: "unable to ARM drive (code=355)"
Post by: francocncprojects on May 24, 2017, 09:27:19 PM

FYI:  The errors seem to go away when I use screen wx4.set (rather than wx4_VSI).

Thanks,
-Franco

Title: Re: "unable to ARM drive (code=355)"
Post by: Mauri on May 24, 2017, 09:28:16 PM

francocncprojects,
Are you using your own version of a Screen or the one provided?
If it is your own Screen, do have Script controls?
If yes, have you checked that machine.ini has Inputs and Outputs to HiCON?
Regards,
Mauri.

Title: Re: "unable to ARM drive (code=355)"
Post by: francocncprojects on May 24, 2017, 09:31:05 PM

Hi.  I get the errors when I use the screen I downloaded from Vital Systems website.  When I use the generic screen that came with Mach4 install, the errors go away.

Title: Re: "unable to ARM drive (code=355)"
Post by: Vital System Support on May 24, 2017, 09:33:30 PM

yes I saw this error.  you are right it is in the screen. tomorrow should upload the fix.

Title: Re: "unable to ARM drive (code=355)"
Post by: francocncprojects on May 24, 2017, 09:39:47 PM

Cool.  You guys are awesome.  I'm happy to use the wx4_VSI when it becomes available but I'm curious - will there be problems if I use other screens?  Are there special scripts on the wx_VSI? 

I'm one of those people that likes to ask a lot of questions - in case you haven't noticed. ;)

Thanks!

Title: Re: "unable to ARM drive (code=355)"
Post by: Vital System Support on May 24, 2017, 09:44:27 PM

you can use other screens.  All the config is in the porfile ini file.  we renamed the screen so it does not overwrite any new screen from machSupport.  We used to have some updates in the screeen scripts some months, but now the default screen is in pretty good shape.

we still like you, if you are our customer ;)

-Rufi

Title: Re: "unable to ARM drive (code=355)"
Post by: enmanuelparache on June 26, 2017, 01:47:35 PM

How can I reactivate the "Arm Enabled" feature?

For some reason the HiCon I'm using lost it and now I'm getting the "unable to ARM drive (code=355)" message on Mach4.

Thanks,

Title: Re: "unable to ARM drive (code=355)"
Post by: Vital System Support on June 26, 2017, 05:37:24 PM

you can email to support to get the activation key.

Title: Re: "unable to ARM drive (code=355)"
Post by: enmanuelparache on June 27, 2017, 08:06:27 AM

Thanks!

Title: Re: "unable to ARM drive (code=355)"
Post by: Boots on May 13, 2019, 05:54:24 PM

I am also having problems when I try to enable Mach4 it comes up with error 355. Unable to arm drives
I have:
7766, 7377 closed loop 4 drives

Title: Re: "unable to ARM drive (code=355)"
Post by: Vital System Support on May 13, 2019, 05:58:06 PM

Looks like you are missing ARM enable activation.

please contact support@vitalsystem.com and provide serial number of the controller and the order ID.

thank you
Tech Support