Machsupport Forum

Mach Discussion => General Mach Discussion => Topic started by: craigdlm on April 11, 2014, 05:50:01 AM

Title: Mach3 problems
Post by: craigdlm on April 11, 2014, 05:50:01 AM
Hi guys, I've got Mach3 supplied with a Routout CNC. I've copied the license file over (ages ago so can't actually the name of it?). I've been setting it up and playing around and today have used a g-code with 2000 odd lines but it's stopped at line 500. Reading online I've found that this is due to the fact that it's running in demo mode? The license name is PAPA FABIO which some are saying is a pirated username? When I go into about it says that (doesn't say its demo or anything). Is this pirated or could it be that I've not copied the file over correctly or the file is damaged?

All replies greatly appreciated (the faster the better :-) )
Title: Re: Mach3 problems
Post by: RICH on April 11, 2014, 06:44:40 AM
Quote
Is this pirated
YES, you need to purchase a license.

RICH
Title: Re: Mach3 problems
Post by: craigdlm on April 11, 2014, 09:19:03 AM
Is it possible that they've used a bulk license or is it definitely illegal? They don't seem like the kind of company that would, they're UK/US based and look and sound legit.
Title: Re: Mach3 problems
Post by: craigdlm on April 11, 2014, 11:20:28 AM
Spoken to Scott and he's confirmed it's pirated. Just got to wait 2 weeks until Routout come back from their 'training'!
Title: Re: Mach3 problems
Post by: Hood on April 13, 2014, 04:30:16 AM
So Routout supplied the PapaFabio licence?
Hood
Title: Re: Mach3 problems
Post by: craigdlm on April 14, 2014, 04:25:36 AM
Indeed. They supplied a CD (burned disc and black marker written on it!) with the software and that license file. Paid for it so they WILL supply a proper file for it on their return! At first I thought it was named that as they'd got a bulk volume license or something.

QQ - why Papa Fabio? Is that the alias of the hacker or something?

I can carry on testing the machine to find suitable speeds and feeds and get comfortable with it for the time being with the 500 code limitation (pocketing/profiles circles!), but this potentially puts us out if we can get setup/speeds sorted but can't run the programs. Annoying.
Title: Re: Mach3 problems
Post by: Hood on April 14, 2014, 05:05:16 PM
Is this RoutOut CNC LTD in the UK or someone else?
Hood
Title: Re: Mach3 problems
Post by: craigdlm on April 15, 2014, 04:41:54 AM
Yes http://www.routoutcnc.com/ and they've even recently moved to Leicester! (where I am). That 2 week training is probably to complete the move and train new staff.
Title: Re: Mach3 problems
Post by: Tweakie.CNC on April 15, 2014, 05:19:21 AM
Quote
QQ - why Papa Fabio? Is that the alias of the hacker or something?

Papa Fabio is one of the oldest pirate licenses around, it no longer works but I think Routout CNC perhaps have a bit of explaining to do over charging a customer for a pirate license or even supplying anyone with a pirate license even if no charge was made.

Tweakie.
Title: Re: Mach3 problems
Post by: craigdlm on April 15, 2014, 05:26:05 AM
This was charged at an additional cost (as far as I remember). As soon as I've spoken to them and gotten an answer I'll post back here with the results. You never know they could end up on the wall of shame! We originally didn't order it and did so at a later stage if I remember right.
Title: Re: Mach3 problems
Post by: Tweakie.CNC on April 15, 2014, 05:46:07 AM
Thanks Craig, I would be most interested to hear their explanation.

Tweakie.
Title: Re: Mach3 problems
Post by: craigdlm on April 30, 2014, 08:02:05 AM
Hi Tweakie,

I've spoken to RoutOut and they've sent a new license file. They (naturally) explained that they don't supply illegal copies and that they buy bulk licenses.
Title: Re: Mach3 problems
Post by: craigdlm on April 30, 2014, 08:41:53 AM
Sorry should add to that, they would not accept that they supplied the disk (admitted they hadn't actually supplied any kind of license to us in the first place). To be fair I would think they wouldn't supply it but who knows what happened.
Title: Re: Mach3 problems
Post by: Tweakie.CNC on May 01, 2014, 02:47:09 AM
Hi Craig,

I am pleased that it is all resolved.  ;)

Thanks for coming back with the answer.

Tweakie.