Machsupport Forum

Tangent Corner => Tangent Corner => Topic started by: Picengraver on February 25, 2014, 09:40:28 PM

Title: GeckoDrive Motor Controls
Post by: Picengraver on February 25, 2014, 09:40:28 PM

I can't let this latest example of customer service from Gecko Inc. go by without public acknowledgement.

I had three bad Gecko stepper motor drivers, all out of warranty (in fact two were about 9 years old), so I contacted Gecko to inquire about inspection and repair.  Following Gecko's instructions, I sent them in about three weeks ago, along with my credit card info to cover fully anticipated repair and return shipping costs.

Today, to my very pleasant surprise, I received a no-charge email invoice showing that they were being returned in working condition.  All three had been rendered inoperative due to my wiring mistakes, and all three required replacement parts.

So, a very special thank you to Mr. Mariss Freimanis and his Gecko staff, for their outstanding service and unbeatable products.

With Sincere Appreciation,
John Champlain

 

Title: Re: GeckoDrive Motor Controls
Post by: TOTALLYRC on February 26, 2014, 07:35:03 PM

I have gad  similar experiences with gecko drive. Very professional and great to work with.
Any time i can use Gecko drives I do.

Mike