Machsupport Forum
Mach Discussion => General Mach Discussion => Topic started by: HimyKabibble on January 19, 2010, 11:20:09 PM
-
It's relatively rare these days to come across a truly exceptional vendor, so when I do, I like to give them a plug.
Several months ago, I bought several very inexpensive ($25 ea., IIRC) 1/2" 3-flute carbide endmills from CNCToyBox.com (http://www.cnctoybox.org). When I finally got around to actually trying them, a month or two later, I used the same RPM, feed, etc. that I'd been using with Accupro 3-flute carbides for months. Unfortunately, it turned into something of a disaster, with several of them getting broken very quickly. I contacted Curt at CNCToyBox, just to see if he had a recommendation for better parameters to use. Instead, he made what I thought was a remarkably generous offer - He sent me a couple of very good, and very expensive, "Ferocious" hi-helix endmills (http://www.cnctoybox.org/store/page18.html), at no charge.
Well, a few days ago, I discovered that the broken endmills were really my fault, so I contacted Curt and told him I had scerwed up, I wanted to pay him for the Ferocious endmills he sent, and he refused to accept my payment, just saying "stuff happens"!
Needless to say, I will be ordering from Curt again! In fact, I just did! :-)
Regards,
Ray L.
-
On the other side of the coin are the Really Exceptionally BAD vendors, for which I nominate Keling Technology.
-
Well, let's hear the 'bad' story too....elaborate!
-
I've ordered from Keling a couple times, no issues. In fact all the vendors I've used were really good for my machine, except HSD.
The good are, Home Shop CNC, Keling, 80/20, Gopher Electronics, McMaster Carr, CNC4PC, Doughty Drive, Gecko Drive, Automation 4 Less, all good. I've gone back to them time and time again and recommend them highly.
Bad is HSD. In fact, I hope nobody orders from them again;)
-
But then you go ahead and totally ignore my post....
-
Let's go one farther...An unsubstantiated claim of a "Really Exceptionally BAD" vendor should be taken with a grain of salt. The reason for these posts and 'opinions' would seem to be for the benefit of the members of the forum and as a means of warning of a bad vendor. If a member was just about to make a purchase from that vendor and read the claim - naturally he would like a bit of elaboration of the claim - problem with billing; problem with quality of merchandise; problem with shipping....?
There are ways of making a memberr know that he is unwelcomed. Having a post totally ignored is a pretty good one. I've tried but no cigar, I'll be going now as you wish.
-
Simpson36,
Was the vendor problem an isolated incident? I only purchased some steppers from them and had no problem.
Can you put it into perspective?
RICH
-
Patience, Grasshopper. Things are not always as they seem. I see the question, but there was no urgency attached to it and I have only a very limited amount of time for forums, so I must prioritize. If there was an urgent need for an answer, then the error was in not stating so, methinks.
It would be a good strategy to determine the forum's policy on 'vendor bashing' before I get reprimanded for doing so, think? A moderator asking for clarification is an indication of that policy, one might imagine, so I will say that my issue with Keling is with their abysmal packaging resulting in damaged product (on three occasions) and my current gripe is with their sales/support which is completely incompetent and useless.
I will elaborate when I have time to choose my words carefully. Right now, as you may have guessed, I am extremely annoyed with Keling . . . again . . . . I suspect you (Clemens) have some familiarity with that emotion . . . ;) , and it is important to be factual in such matters, you would agree.
-
Here ya go. "Just the facts, Ma'am."
Draw your own conclusion:
http://www.thecubestudio.com/KellingSupportEmailString.txt
-
since, you want elaboration on 'bad', I'll elaborate on HSD. They sold me both a Spindle and VFD to power it. The spindle ended up being heavier than their specs listed on their website, plus they won't admit they are wrong to that. Next is with the drive itself, it was shipped without a manual, which wouldn't be a big deal if they could send me a pdf manual. They sent a pdf manual from 'SIRCO', which is an OEM product of the same form factor but completely different error codes, settings. I called and told them this several times, and they said that's the correct manual, very very pig headed. I ended up buying a Hitachi VFD instead, which came with a manual, and was able to power the spindle in about 30 minutes. The HSD one is in a box. It's a $360 paperweight since HSD won't even take it back. Bad vendor to the extreme.
-
BarryB,
I know you shouldn't have, to but did you not look for a manual in the internet ?
i know how hard it is to understand them when you have the manual. ;D
Phil
-
Heh, of course I did. I found one that had very similar error codes and numbers from HSD. HSD insisted it was wrong and the one sent from SIRCO was right. At that point I vowed to never buy anything from them again and preach the gospel of the good vendors I did have.
I must say one of the exceptional ones was Home Shop CNC. He met me on a Saturday to correct a milling problem I had. I didn't expect that kind of service.
Barry
-
Heh, of course I did. I found one that had very similar error codes and numbers from HSD. HSD insisted it was wrong and the one sent from SIRCO was right. At that point I vowed to never buy anything from them again and preach the gospel of the good vendors I did have.
I must say one of the exceptional ones was Home Shop CNC. He met me on a Saturday to correct a milling problem I had. I didn't expect that kind of service.
Barry
I'll second that. Rick LaLonde is definitely one of the good guys. I've been buying from him for years, and never been disappointed.
Regards,
Ray L.